Summary
Overview
Work History
Skills
Awards
Timeline
Generic

Melissa Kubin

Littleton

Summary

Dedicated professional with expertise in fine dining, wine service, and corporate training. Proven skills in client relations, problem-solving, and enhancing guest experiences, ensuring high service standards and business growth.

Overview

15
15
years of professional experience

Work History

Office Manager/Lead Patient Care Coordinator

Littleton Dental (Boulder Dental Services)
08.2024 - Current
  • Facilitated the recruitment process by conducting interviews and onboarding new hires.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
  • Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.

Server/Lead Trainer/Maitre'd

Melting Pot
01.2021 - Current
  • Passionate about fine dining with expertise in menu knowledge, table setting, and service etiquette
  • Skilled in wine service, attention to detail, and timing
  • As a lead trainer, developed and delivered corporate training programs, enhancing team performance and aligning with corporate standards
  • Adept at communication and problem-solving, committed to exceptional guest satisfaction and service excellence

Administrative Services Manager

DR Photographics LLC
01.2018 - 11.2023
  • Managed comprehensive operations for a school photography business, overseeing all events and ensuring smooth execution
  • Excelled in client relations by working directly with clients to address issues and resolve complaints, enhancing overall client satisfaction
  • Developed and managed client journeys to improve service delivery and customer experience
  • Administered financial tasks, including balancing books and managing accounts
  • Demonstrated strong organizational and problem-solving skills, contributing to the efficiency and success of business retention and sales growth

Server/Bartender/Corporate Trainer

Restaurants Unlimited Inc.
05.2010 - 01.2018
  • Dynamic professional with extensive experience in fine dining, including serving and bartending
  • Expert in crafting exceptional guest experiences through advanced menu knowledge and cocktail preparation
  • Proven ability to develop and deliver corporate training programs, enhancing team performance and ensuring adherence to service standards
  • Played a key role in opening multiple restaurants and new concepts within the company, demonstrating strong leadership and training skills

Skills

  • Expertise in Liquor and Wine
  • Bartending Proficiency
  • Leadership
  • Attention to detail
  • Customer focused
  • Multitasking
  • Training and development
  • Team Building
  • Communication focused

Awards

  • Wine Sales Winner (14x)
  • Top wine sales server 3 years in a row resulting in trips to Napa to select future wines for the company
  • Participated in the development of wine varietals for the company

Timeline

Office Manager/Lead Patient Care Coordinator

Littleton Dental (Boulder Dental Services)
08.2024 - Current

Server/Lead Trainer/Maitre'd

Melting Pot
01.2021 - Current

Administrative Services Manager

DR Photographics LLC
01.2018 - 11.2023

Server/Bartender/Corporate Trainer

Restaurants Unlimited Inc.
05.2010 - 01.2018

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Melissa Kubin