Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Holmes

Aurora

Summary

Experienced visual and production manager with several years of leadership in fast-paced deadline-driven environments. Proven track record of managing teams,streamlining processes, and ensuring projects are completed on time. Strong communicator with hands on experience working across departments. Known for being a dependable solutions- focused leader who keeps teams organized, motivated, and moving forward.

Overview

8
8
years of professional experience

Work History

Assistant Manager of Merchandising

WORLD MARKET
01.2020 - Current
  • Modeled and drove a customer-first selling culture by ensuring effective routines, visual brand standards, and engagement behaviors.
  • Provides excellent leadership to achieve or exceed sales and profitability goals.
  • Ensured a branded store experience through consistent visual execution, standards, and recovery.
  • Created a culture of recognition and accountability that delivered exceptional customer experiences and drove sales results.
  • Validated and ensure execution of all merchandising, marketing, and promotional strategies.
  • Validated and ensured proper execution of all customer loyalty and omnichannel initiatives and activities.
  • Established and maintained strong operational execution, inventory management, data integrity, and compliance routines.
  • Collaborate closely with store and district leadership to drive sales through effective merchandising strategies.
  • Lod -leader on duty, resolving customer issues, coaching team members, and ensuring smooth day to day operations.
  • Take ownership of inventory flow and placement, supporting stockroom efficiency and sales floor replenishment.
  • Known for being detail oriented, dependable, and trusted to take initiative and lead without needing direction.

Assistant Manager of Production

Gap
09.2019 - 04.2020
  • Managed daily freight flow operations, including processing shipments, managing stockroom organization, and ensuring timely replenishment on the sales floor.
  • Supervised a team of 10+ associates, providing training, leadership, and accountability to meet operational goals.
  • Partnered with store leadership to plan weekly workload based on floor sets, inventory needs, and promotional launches.
  • Monitored inventory accuracy and coordinated backstock to improve efficiency and product accessibility.
  • Maintained a clean, safe, and organized back of house environment, aligning with company safety standards.
  • Recognized for strong time management, communication,and ability to lead under pressure.

Bartender

BACKSTREET TAVERN
01.2018 - 01.2020
  • Performed routine inventory of all bar supplies, including liquor, cocktail mixers and glasses.
  • Suggest menu items to increase restaurant traffic and reach sales goals.
  • Monitored behavior at the bar to maintain a safe and welcoming environment.
  • Processed all orders quickly and effectively usually serving multiple patrons at a time.
  • Verified that guests at the bar were of legal age, adhering to state laws regarding alcoholic beverage service.
  • Followed safety and sanitation policies handling food and beverages.
  • Managed bar revenues, ensuring that all patrons were billed, and cash properly accounted for.
  • Built regular customer relationships and created a welcoming environment that encouraged repeat business.
  • Stayed calm under pressure during peak hours and helped train new staff members when needed.

Education

High School Diploma -

Newport Pacific High
Scranton, PA
05-1998

Skills

  • PROFESSIONAL: Team Development, Customer Service, Recruiting and Developing Talent, visual merchandising & floor planning Planogram execution & seasonal setups, time management & prioritization, Front and back of house operations
  • TECHNICAL: Microsoft Word, IBM Sterling Order Management, UKG Kronos Dimensions, Crown Order Management

Timeline

Assistant Manager of Merchandising

WORLD MARKET
01.2020 - Current

Assistant Manager of Production

Gap
09.2019 - 04.2020

Bartender

BACKSTREET TAVERN
01.2018 - 01.2020

High School Diploma -

Newport Pacific High

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Melissa Holmes