Melissa Hinestroza Castro

• Handled inbound calls for OBGYN office, managing appointment scheduling, cancellations, and rescheduling requests.
• Conducted outbound calls to confirm appointments tailored to patient needs.
• Maintained professionalism during high call volumes, ensuring composure under pressure.
• Managed messages between patients and providers to ensure timely medication requests
• Elevated customer satisfaction through prompt responses to inquiries and concerns.
• Delivered exceptional service by employing active listening and empathetic communication.

• Conducted outbound calls to qualify patients through medical questionnaires for plastic surgery candidates.
• Provided detailed information on pricing, locations, and doctors for specific procedures.

• Implemented stringent safety protocols and conducted regular inspections in milk packaging area to reduce accidents.
• Established clear staff responsibilities, enhancing both accountability and performance.

• Delivered remote assistance to customers by guiding through step-by-step resolutions.
• Resolved complex technical issues using effective troubleshooting techniques to enhance user experience.
• Provided timely and accurate support for various software and hardware problems, boosting customer satisfaction.

Managed placement and tracking of online purchases for customers, while also price-matching products