Melissa Gonzales
Denver
Summary
Compassionate, dependable, and experienced healthcare professional with a strong background in caregiving, customer service, and pharmacy operations. Seeking to leverage my skills and dedication in a Medical Assistant role where I can provide quality patient care and contribute to a collaborative clinical team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
King Soopers
Denver
11.2021 - Current
- Assist pharmacists in dispensing medication accurately and efficiently.
- Provide customer service with medication-related inquiries.
- Maintain inventory and process insurance claims.
- Ensure compliance with pharmacy regulations and patient confidentiality.
Caregiver
MorningStar Assisted Living & Memory Care – Lakewo
Denver
07.2021 - 11.2021
- Supported residents with daily living activities. (ADLs)
- Monitored and reported changes in physical or emotional conditions.
- Delivered compassionate care in a memory care setting.
Supervisor / Team Member
Coldstone Creamery
Lakewood
01.2021 - 07.2021
- Supervised team during busy shifts and handled customer concerns.
- Maintained cleanliness and safety standards.
- Trained new employees in food handling and customer service.
Assistant Manager / Team Member
Edible Arrangements
Lakewood
12.2009 - 01.2021
- Managed store operations and coordinated delivery logistics.
- Created custom arrangements and handled large-volume orders.
- Delivered high-quality customer service during holidays and peak hours.
Education
GED -
Colorado Community College (CCD)
Denver, CO01-2011
N/A -
Denver Center For International Studies (DCIS-)
Denver, CO05-2009
Skills
- Patient-Centered Care
- Medication Dispensing
- Inventory Management
- Customer Service Excellence
- Time Management & Multi-tasking
- Communication & Team Collaboration
- Strong Work Ethic & Reliability
- HIPAA Compliance Knowledge
Certification
- BLS Certification (Basic Life Support)
References
References available upon request.
Timeline
Certified Pharmacy Technician
King Soopers
11.2021 - Current
Caregiver
MorningStar Assisted Living & Memory Care – Lakewo
07.2021 - 11.2021
Supervisor / Team Member
Coldstone Creamery
01.2021 - 07.2021
Assistant Manager / Team Member
Edible Arrangements
12.2009 - 01.2021
GED -
Colorado Community College (CCD)
N/A -
Denver Center For International Studies (DCIS-)