Melisa Florido
Castle Rock
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant to President and CEO
U.S Taekwondo Center
Monument, CO
06.2017 - Current
- Managed student enrollment processes, ensuring accurate record-keeping and information flow.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Developed training materials for staff, improving onboarding experiences and knowledge retention.
- Streamlined office procedures, resulting in reduced processing time for administrative tasks.
- Facilitated communication between instructors and students, fostering a positive learning environment.
- Oversaw inventory management for supplies, maintaining optimal stock levels to support operations.
- Trained new administrative staff on policies and software systems, promoting consistency in operations.
- Implemented digital filing system, increasing document retrieval speed and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
TA/Early Childhood Educator
World Compass Academy
Castle Rock, CO
05.2021 - 06.2023
- Developed and implemented age-appropriate lesson plans for diverse learning styles.
- Fostered a nurturing environment to promote social, emotional, and cognitive development.
- Collaborated with parents to support children's growth and address individual needs.
- Organized engaging activities that encourage exploration and creativity among students.
Customer Experience Manager
Michaels Arts and Crafts
Castle Rock, CO
05.2016 - 04.2017
- Promoted to CEM for professional and courteous customer service.
- Managed night shifts of 5-8 employees
- Ensured Customer satisfaction and happiness.
- Managed and trained new personnel in all aspects of the OS.
- Resolved customer complaints.
- Closed the store each night, shut down cash registers and maintained the cash in the safe.
Volunteer Firefighter/EMT
Jackson 105 Protection District
Sedalia, CO
12.2015 - 01.2017
- Executes fire suppression.
- Provides medical assistance.
- Engages in extrication and rescue.
Pyrotechnician
Western Enterprise
Castle Rock, CO
05.2016 - 07.2016
- Wired and maintained explosives
- Protected area of explosives from weather.
- Maintained safe perimeters from onlookers.
- Assisted in the set up and tear down of shows.
- Safely deactivated explosives that had not detonated.
- Received certification from the ATF
Education
Firefighter 1, S130/190, Hazmat Operations
Larkspur Fire Academy
Larkspur, CO05.2016
EMT-Basic - undefined
Pikes Peak Community College
Colorado Springs, CO05.2017
High School Diploma - undefined
Blue Valley High School
Stilwell, KS05.2004
Early Childhood Education
Arapahoe Community College
05-2023
Skills
- Managing employees Intermediate Currently Used/11 years
- Microsoft Office Expert Currently Used/15 years
- Microsoft Windows Expert Currently Used/15 years
- Customer service
- Data entry
- Computer skills
- Office administration
Accomplishments
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
Certification
- Firefighter 1
- S-130/190, L180
- Hazmat Operations
- National Registration EMT-B
- Colorado EMT-B
- BLS Provider
- ICS-100
- ICS-200
- ICS-700
- Concussion Training 2018
- CPR Healthcare provider Certification 2018
Timeline
TA/Early Childhood Educator
World Compass Academy
05.2021 - 06.2023
Administrative Assistant to President and CEO
U.S Taekwondo Center
06.2017 - Current
Customer Experience Manager
Michaels Arts and Crafts
05.2016 - 04.2017
Pyrotechnician
Western Enterprise
05.2016 - 07.2016
Volunteer Firefighter/EMT
Jackson 105 Protection District
12.2015 - 01.2017
EMT-Basic - undefined
Pikes Peak Community College
High School Diploma - undefined
Blue Valley High School
Firefighter 1, S130/190, Hazmat Operations
Larkspur Fire Academy
Early Childhood Education
Arapahoe Community College