Melissa Fallon
Northglenn
Summary
Dynamic Customer Experience Lead with a proven track record at Victoria's Secret, excelling in strategic thinking and team management. Enhanced customer satisfaction through data-driven decision making and effective onboarding processes, ensuring superior service delivery. Recognized for optimizing operations and fostering a high-performing team environment.
Overview
16
16
years of professional experience
Work History
Customer Experience Lead
Victorias Secret
04.2021 - Current
Performed telephonic interviews to recruit exceptional candidates.
Oversaw onboarding processes to guarantee comprehensive training for superior service delivery.
Ensured optimal customer experience for all visitors.
Monitored employee breaks to ensure proper execution.
Managed team operations to ensure proper execution of openings and closings.
Sales Manager
Mcdonalds
11.2013 - 04.2021
Managed team operations.
Verified accurate counting of cash registers.
Enhanced customer satisfaction through exceptional service.
Excelled in handling and fixing any store-related issues.
Store Manager
Hedeis Deli
06.2009 - 11.2013
Performed telephonic interviews to recruit exceptional candidates.
Oversaw onboarding processes to guarantee comprehensive training for superior service delivery.
Ensured optimal customer experience for all visitors.
Monitored employee breaks to ensure proper execution.
Managed team operations to ensure proper execution of openings and closings.
Education
High School Diploma -
High Plains High School
Thornton, CO08.2002
Skills
- Strategic thinking
- Team management
- Data-driven decision making
- Multichannel integration
- Customer service
Timeline
Customer Experience Lead
Victorias Secret
04.2021 - Current
Sales Manager
Mcdonalds
11.2013 - 04.2021
Store Manager
Hedeis Deli
06.2009 - 11.2013
High School Diploma -
High Plains High School
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