Melissa Everett
Hayden
Summary
Dynamic sales professional with a proven track record at United Companies CRH America, excelling in relationship building and negotiation. Skilled in market analysis and sales strategy development, I consistently drive revenue growth and enhance customer satisfaction through effective communication and tailored solutions. Committed to achieving targets and expanding market presence.
Overview
5
5
years of professional experience
Work History
Area Sales Representative
United Companies CRH America
Steamboat Springs
09.2025 - Current
- Developed relationships with key clients to drive product awareness.
- Conducted market research to identify new sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Delivered product demonstrations to potential customers effectively.
- Managed customer inquiries and provided timely support solutions.
- Coordinated logistics for product deliveries and inventory management.
- Attended trade shows to promote company offerings and network.
- Assisted in training new sales representatives on company policies and procedures.
- Analyzed customer feedback to identify areas of improvement for products or services.
- Contacted and engaged with business decision-makers to build relationships and secure new accounts.
- Maintained up-to-date knowledge of competitors' activities in the assigned area.
- Developed and implemented sales strategies to increase market share in assigned territories.
- Investigated customer complaints about service quality or product defects and took appropriate corrective actions.
- Negotiated contracts with customers, ensuring favorable terms for the company.
- Organized and conducted presentations to demonstrate product features and benefits to prospective customers.
- Documented customer interactions, inquiries, complaints, and other relevant information in a database system.
- Prepared written proposals and quotations to grow business from new and current customers.
- Collaborated with marketing teams to develop promotional materials such as brochures and flyers for distribution at events or through mailings.
- Ensured that all customer orders were fulfilled promptly and accurately.
- Reported regularly to management regarding sales performance results against targets set by company objectives.
- Generated reports on sales performance metrics and trends in the assigned area.
- Assisted in developing new accounts by identifying prospects through cold calling or referrals from existing clients.
- Expanded industry presence and customer interactions by attending trade shows, conferences and other professional events.
Sustainability Sales Rep
Heidelberg Materials
Redmond
03.2024 - 09.2025
- Developed strong customer relationships through active listening and tailored solutions.
- Presented product features and benefits to clients for informed purchasing decisions.
- Coordinated with internal teams to ensure timely delivery of materials and services.
- Conducted market research to identify new sales opportunities within assigned territories.
- Provided product training and support to customers for enhanced usage satisfaction.
- Managed customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Collaborated with marketing on promotional campaigns to increase brand visibility.
- Maintained accurate records of sales activities in CRM systems for efficient tracking.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Generated new sales leads through cold calling and networking activities.
- Maintained accurate records of all sales and prospecting activities.
- Analyzed customer feedback to improve products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
Inside Buyer
Radius Recycling
Tacoma
01.2023 - 03.2024
- Evaluated supplier proposals to ensure the best pricing and quality.
- Managed purchase orders and tracked inventory levels consistently.
- Collaborated with vendors to negotiate favorable terms and contracts.
- Analyzed market trends to inform purchasing decisions effectively.
- Conducted regular audits of inventory for accuracy and compliance.
- Coordinated with logistics teams to streamline delivery processes.
- Developed relationships with suppliers to enhance communication and service.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties, and other contractual issues.
- Developed relationships with vendors to secure better prices and payment terms.
- Maintained records of all purchases, including item descriptions, costs, and quantities received.
- Managed inventory control systems to track stock levels, deliveries, and related information.
- Managed vendor relationships to secure quality materials for recycling operations.
Outside Buyer
Radius Recycling
Woodinville
01.2023 - 03.2024
- Managed vendor relationships to ensure timely procurement of recycling materials.
- Conducted market research to identify new suppliers and pricing trends.
- Evaluated supplier performance to maintain high-quality standards in sourcing.
- Negotiated contracts to secure favorable terms and pricing for recycled goods.
- Collaborated with internal teams to align purchasing decisions with operational needs.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Assisted in developing purchasing strategies to enhance supply chain efficiency.
- Maintained accurate records of purchases and supplier communications for audits.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Participated in negotiations with vendors concerning prices, delivery schedules, warranties and other contractual issues.
- Developed relationships with vendors to secure better prices and payment terms.
- Maintained records of all purchases, including item descriptions, costs, and quantities received.
- Managed inventory control systems to track stock levels, deliveries, and related information.
- Collaborated with cross-functional teams to meet customer requirements and market demands.
- Monitored inventory levels to ensure availability of products for customers.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
Dispatcher
Radius Recycling
Tacoma
04.2021 - 01.2023
- Coordinated daily routing of vehicles for efficient waste collection.
- Monitored communication between drivers and clients for timely updates.
- Managed scheduling to optimize fleet utilization and reduce downtime.
- Assisted in training new dispatchers on operational procedures and software.
- Implemented safety protocols to ensure compliance during dispatch operations.
- Resolved customer inquiries and complaints regarding service delivery issues.
- Maintained accurate records of dispatch activities and vehicle status updates.
- Collaborated with maintenance teams to schedule vehicle repairs and inspections.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Scheduled loads according to priority and available equipment.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Education
MASTERS OF SCIENCE - PSYCHOLOGY
Grand Canyon University
11.2025
B.S - PSYCHOLOGY
Grand Canyon University
01.2021
Skills
- Communication
- Management
- Customer Service
- Type 30 words per minute
- Multi-tasking
- Decision making
- Understanding complex issues
- Negotiation
- Sales Strategy
- Market Analysis
- Lead Generation
- Networking
- Time Management
- Data Analysis
- Project Management
- Sales Training
- Conflict Resolution
- Digital Marketing
- Prospecting Techniques
- Customer Engagement
- Brand Development
- Customer relationship management
- Sales strategy development
- Market research
- Effective communication
- Data analysis
- Problem solving
- Team collaboration
- Negotiation skills
- Inventory management
- Sales reporting
- Performance tracking
- Territory management
- Route management
- Competitive analysis
- Sales presentations
- Account development
- Technical aptitude
Timeline
Area Sales Representative
United Companies CRH America
09.2025 - Current
Sustainability Sales Rep
Heidelberg Materials
03.2024 - 09.2025
Inside Buyer
Radius Recycling
01.2023 - 03.2024
Outside Buyer
Radius Recycling
01.2023 - 03.2024
Dispatcher
Radius Recycling
04.2021 - 01.2023
MASTERS OF SCIENCE - PSYCHOLOGY
Grand Canyon University
B.S - PSYCHOLOGY
Grand Canyon University