Summary
Overview
Work History
Education
Skills
Certification
Additional Information
References
Timeline
Generic

Melissa Ensey

Littleton

Summary

Dynamic and empathetic professional with extensive experience in customer support and patient care, notably at UCHealth Highlands Ranch Hospital. Proven ability to enhance patient comfort and satisfaction while maintaining high hygiene standards. Skilled in time management and effective teamwork, consistently delivering quality service in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bakery Sanitation/stocker

Costco
Lone Tree
02.2025 - Current
  • Arranged merchandise in an attractive manner to promote sales.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Followed safety procedures when handling hazardous material or dangerous goods.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Provided customer service by answering questions about product location, price and availability.
  • Monitored expiration dates of perishable items to ensure freshness.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Replenished items to maintain stock availability.
  • Followed health codes while performing cleaning duties.
  • Monitored cleaning methods for adherence to sanitation requirements.
  • Filled soap dispensers with appropriate cleaning solutions.

Patient Care Assistant

UCHealth Highlands Ranch Hospital
08.2024 - 02.2025
  • Assisted nurses in daily patient care tasks to ensure efficient medical support.
  • Recorded vital signs, including temperature and pulse, as directed by medical staff.
  • Collaborated with healthcare professionals to achieve optimal patient outcomes.
  • Promoted positive patient experiences through active listening and empathy.
  • Answered call lights to enhance patient comfort and safety.
  • Provided compassionate care to improve overall patient comfort.
  • Prevented bedsores by repositioning patients according to established care plans.
  • Supported patient mobility using appropriate assistive devices and proper body mechanics.

Produce Clerk

Harris Teeter
07.2023 - 06.2024
  • Stocked produce, ensuring consistent quality.
  • Guided shoppers to desired items.
  • Prepared assorted fruit and vegetable trays as required.

Team Member

Papa John's
06.2021 - 05.2023
  • Held a part-time remote position.
  • Resolved customer complaints through SMG
  • Found the best solution to each individual situation
  • Resolved complaints in a timely manner
  • Collaborated with general managers to determine effective solutions.

Shopper

Instacart
10.2021 - 03.2022
  • Shopped for customer's items quickly and efficiently
  • Communicated with customers through chat to ensure that replacements were sufficient
  • Followed safety procedures to ensure safe food handling

Sorting Associate

Amazon Warehouse
10.2021 - 03.2022
  • This was an overnight position
  • Sorted packages into correct bins quickly and correctly
  • Closed bins and prepared them for delivery
  • sorted bins onto correct carts for delivery drivers
  • Left this job because I could not do overnights and take care of two children

Delivery Driver

Papa Johns
06.2016 - 06.2018
  • Delivered orders in a friendly, timely manner
  • Ensured orders were correct and complete prior to delivery
  • Assisted in making, cutting and boxing orders
  • Answered phones, placed orders through the POS system
  • Assigned multiple orders together to maximize efficiency
  • Assisted in closing and opening the store
  • Completed cleaning tasks
  • Prior shift lead experience

Rural Carrier Associate

UNITED STATES POSTAL SERVICE (USPS - Part Time)
07.2017 - 05.2018
  • Loaded the mail truck with Amazon packages efficiently and in a timely manner
  • Delivered packages to correct houses as quickly as possible while under limited supervision

Education

Some College - Associates of Arts

Arapahoe Community College
Littleton, CO
02.2013

High - High School

Littleton High School
Littleton, CO
05.2004

Skills

  • Empathetic
  • Patient care
  • Effective team contributor
  • proactive learner
  • Customer support
  • Cash management
  • Delivery driver experience
  • Hygienic food practice
  • Phone communication skills
  • Time management
  • Attention to detail
  • Customer relationships

Certification

BLS certified

Additional Information

There are gaps of employment due to focusing on the care of my two children.

References

References available upon request.

Timeline

Bakery Sanitation/stocker

Costco
02.2025 - Current

Patient Care Assistant

UCHealth Highlands Ranch Hospital
08.2024 - 02.2025

Produce Clerk

Harris Teeter
07.2023 - 06.2024

Shopper

Instacart
10.2021 - 03.2022

Sorting Associate

Amazon Warehouse
10.2021 - 03.2022

Team Member

Papa John's
06.2021 - 05.2023

Rural Carrier Associate

UNITED STATES POSTAL SERVICE (USPS - Part Time)
07.2017 - 05.2018

Delivery Driver

Papa Johns
06.2016 - 06.2018

Some College - Associates of Arts

Arapahoe Community College

High - High School

Littleton High School

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