Summary
Overview
Work History
Education
Skills
References
Timeline
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Melissa Duis

Littleton

Summary

Adept at fostering strong customer relationships and managing warranty claims, I significantly enhanced service quality and efficiency at Allstars Rv. My expertise in customer service and record-keeping, combined with a knack for mentoring teams, drove substantial improvements in service delivery and customer satisfaction, aligning with key performance goals.

Overview

17
17
years of professional experience

Work History

Service Advisor

Allstars Rv
11.2024 - Current
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Oversaw warranty counseling process to manage expense controls.
  • Resolved customer complaints in an efficient and courteous manner.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Mentored junior team members and managed employee relationships.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Maintained records of customer interactions and transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Supported sales team members to drive growth and development.
  • Prepared invoices for services rendered and collected payments from customers.
  • Developed strong relationships with customers by providing exceptional customer service.

Service Advisor-Temporary Fill

Vogel Auto and Diesel
06.2024 - 10.2024
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Supported sales team members to drive growth and development.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Oversaw warranty counseling process to manage expense controls.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Cashier's Assistant

Dollar Tree
05.2010 - 05.2011
  • Operated cash register to record transactions accurately and efficiently.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Restocked and organized merchandise in front lanes.
  • Used POS system to enter orders, process payments and issue receipts.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Upsold additional products and services to customers, increasing revenue.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Helped customers complete purchases, locate items, and item recommendations.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Office Administrative Assistant

University of Colorado Hospital-CeDAR
09.2007 - 04.2008
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Produced and distributed memos, newsletters, and other forms of communication.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Scheduled and coordinated meetings and travel arrangements for staff.

Education

High School Diploma -

Mclain Highschool
Lakewood, CO
05-2007

Skills

  • Customer service
  • Warranty management
  • Service scheduling
  • Repair estimating
  • Transaction processing
  • Record keeping
  • Team mentoring
  • Problem resolution
  • Service order review
  • Inventory management
  • Relationship building
  • Technical support
  • Reporting and documentation
  • Service estimates
  • Records maintenance
  • Goal-oriented mindset
  • Data processing
  • Process improvements
  • Cost estimation
  • Computer skills
  • Data entry
  • Workflow management
  • Attention to detail
  • Conflict resolution
  • Multitasking and organization
  • Bill preparation
  • Call center operations
  • Maintenance reporting
  • Warranty claims process management
  • Customer relationship management
  • Performance goals
  • Listening skills
  • Records management
  • Data evaluation
  • Database management
  • Following scripts
  • Customer account management
  • Progress reporting
  • Team collaboration

References

References available upon request.

Timeline

Service Advisor

Allstars Rv
11.2024 - Current

Service Advisor-Temporary Fill

Vogel Auto and Diesel
06.2024 - 10.2024

Cashier's Assistant

Dollar Tree
05.2010 - 05.2011

Office Administrative Assistant

University of Colorado Hospital-CeDAR
09.2007 - 04.2008

High School Diploma -

Mclain Highschool

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Melissa Duis