Melissa Díaz Jaime
Resumen profesional
Biomedical Engineer and Specialist in Big Data, Data Analytics, and Health Audit, with experience supporting processes through data‑driven decision‑making. Skilled in transforming data into actionable insights using Power BI, Tableau, SQL, and Python. Strong background in complaint management, risk identification, and the development of dashboards that enhance compliance monitoring across multiple regions. Recognized for analytical thinking, rapid learning, goal orientation, and the ability to strengthen regulatory alignment, improve operational efficiency, and contribute to solutions that positively impact people’s quality of life.
Datos destacados
8
8
years of professional experience
8
8
years of post-secondary education
Experiencia
Technical Service Specialist (Complaint Intake)
Abbott Rapid Diagnostics
Bogotá
2023.09 - 2026.02
- Developed Power BI dashboards using enterprise data lake sources to analyze complaint trends, compliance risks, and commercial performance across Europe, the Middle East, Africa, and LAC, delivering actionable insights for leadership and operational teams.
- Transformed raw data into structured views, metrics, and performance indicators to support the identification and mitigation of compliance risks.
- Collaborated with the Data Analytics team to define data requirements, refine data models, and translate global datasets into meaningful analytical outputs.
- Performed SQL optimization, data cleanup, and exploratory data analysis to enhance data quality, system efficiency, and reporting accuracy.
- Managed customer inquiries and complaints across multiple regions, providing first‑level technical support, accurate documentation, and clear communication of investigation results.
- Developed and maintained Hub training materials, ensuring alignment with product updates and supporting cross‑regional users.
Refresh Center Coordinator
Abbott Laboratories de Colombia
Bogotá
2022.07 - 2022.07
- Developed and led a high‑performing team of eight professionals specialized in clinical equipment refresh, ensuring rapid response times and consistently high client satisfaction.
- Managed a strategic spare‑parts recovery initiative focused on cost reduction, enhanced utilization, and process optimization, following analytical insights from the Data & Insights team.
- Oversaw the project implementation of a comprehensive metrological assurance plan, reinforcing compliance and validating the calibration program for measurement instruments used by field service engineers.
Technical Service Specialist
Abbott Laboratories de Colombia
Bogota
2018.04 - 2022.06
- Led clinical laboratory equipment refresh and technology upgrade processes, ensuring operational integrity and compliance with Legal Manufacturer requirements.
- Executed comprehensive predictive, preventive, and corrective maintenance activities on clinical diagnostic systems to maximize uptime and performance.
- Oversaw and validated the performance of critical third‑party support equipment.
- Managed nationwide inventory planning for spare parts, consumables, and reagents, optimizing availability and operational efficiency.
- Installed and commissioned immunochemistry and hematology analyzers across multiple client sites nationwide.
- Verified the performance and readiness of training equipment for both internal personnel and external clients.
- Provided technical training and on‑site demonstrations for healthcare and technical staff, enhancing equipment proficiency and safe operation.
- Developed and standardized conditioning protocols to improve process consistency and operational quality within the department.
Formación
Biomedical Engineer -
Universidad del Rosario - Escuela Colombiana de Ingeniería Julio Garavito
Bogotá 2012.01 - 2017.12
Health Audit Specialist -
Universidad del Rosario
Bogotá 2019.07 - 2020.07
Hospital Qualification Compliance Specialist (Cert -
Universidad CES
Bogotá 2020.08 - 2020.10
Big Data & Data Analytics Specialist -
Escuela Superior de Empresa Ingeniería y Tecnología
Bogotá 2022.06 - 2023.06
Enfatiza tus habilidades clave
- Power BI
- Tableau
- SQL
- Python
- Proactive
- Ability to Multitask
- Fast Learner
LANGUAGES
English
Avanzado
C1
REFERENCES
Luis Carlos Rey - Project Manager
Abbott Laboratories de Colombia
luis.rey@abbott.com
(+57) 3012810685
Ana Mainardi - Quality Assurance Team Leader
Abbott Rapid Diagnostics
anaclaudia.mainardi@abbott.com
(+353) 83 483 5242
Cronología
Technical Service Specialist (Complaint Intake)
Abbott Rapid Diagnostics
2023.09 - 2026.02
Refresh Center Coordinator
Abbott Laboratories de Colombia
2022.07 - 2022.07
Big Data & Data Analytics Specialist -
Escuela Superior de Empresa Ingeniería y Tecnología
2022.06 - 2023.06
Hospital Qualification Compliance Specialist (Cert -
Universidad CES
2020.08 - 2020.10
Health Audit Specialist -
Universidad del Rosario
2019.07 - 2020.07
Technical Service Specialist
Abbott Laboratories de Colombia
2018.04 - 2022.06
Biomedical Engineer -
Universidad del Rosario - Escuela Colombiana de Ingeniería Julio Garavito
2012.01 - 2017.12