Melissa Brown
Dove Creek
Summary
With a proven track record at Dolores County Sheriff’s Office, I excel in transportation coordination and fostering teamwork. My experience spans dispatch supervision to emergency medical support, emphasizing efficiency and positive communication. Skilled in both critical thinking and employee training, I consistently enhance operational performance and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Dispatch Supervisor
Dolores County Sheriff’s Office
02.2018 - Current
- Supervised team of 4 employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
EMT-Basic
Dove Creek Ambulance District
05.2021 - 01.2025
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
Independent Aflac Agent
Aflac
02.2016 - 05.2018
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
FedEx Ground Delivery Driver
FedEx:Ground
06.2013 - 02.2014
- Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
- Monitored inventory levels in the vehicle, ensuring adequate supply of essential materials for daily operations.
- Facilitated smooth communication between dispatchers, customers, and other drivers for effective coordination of deliveries.
- Conducted thorough vehicle inspections before each shift, ensuring proper maintenance and safety compliance.
Cashier
Family Dollar
03.2013 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - General
Castleford High School
Castleford, ID05.2002
Skills
- Transportation coordination
- Employee training
- Attendance documentation
- Tracking of man hours
- Customer service
- Basic Computer skills
- Coaching and onboarding
- Positive communication skills
- Incident reporting
- Records maintenance
- Schedule checking and oversight
- Dispatch coordination
- Dispatcher monitoring
- Decision-making
- Database management
- Communication equipment operation
- Schedule coordination
- Dispatching field personnel
- Traffic monitoring
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Record keeping
- Emergency protocols
- Radio communication
- Monitoring field personnel
- Driver communication
- Critical thinker
- Training new hires
Timeline
EMT-Basic
Dove Creek Ambulance District
05.2021 - 01.2025
Dispatch Supervisor
Dolores County Sheriff’s Office
02.2018 - Current
Independent Aflac Agent
Aflac
02.2016 - 05.2018
FedEx Ground Delivery Driver
FedEx:Ground
06.2013 - 02.2014
Cashier
Family Dollar
03.2013 - 06.2013
High School Diploma - General
Castleford High School
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