MELISSA BROWN
Aurora,CO
Summary
Organized and dedicated Senior Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Senior Administrative Assistant
Gaylord Rockies Resort & Convention Center
02.2022 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with necessary tools to succeed in their roles from day one.
- Conducted research to assist with routine tasks and special projects.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
Guest Experience Expert
Gaylord Rockies Resort & Convention Center
06.2021 - 02.2022
- Assisting hotel guests checking in and out of rooms
- Providing excellent customer service
- Handling billing inquiries
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
Stylist/Customer Service Specialist
Salon Santa Cruz
11.2014 - 08.2019
- Handled payment transactions
- Built strong relationships with clients through excellent service
- Maintained financial accounts by processing customer adjustments.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
San Lorenzo Valley High School
Felton, CA06.1991
Skills
- Employee timecard processing and payroll
- Confidentiality and Discretion
- Recordkeeping
- Accounting skills
- Executive Support
- Spreadsheet development
- Proficient in Microsoft Office
- High-Level Multitasking
- Budget Management Experience
- Strong Organizational Abilities
- Appointment Scheduling
- Policy Enforcement
Timeline
Senior Administrative Assistant
Gaylord Rockies Resort & Convention Center
02.2022 - Current
Guest Experience Expert
Gaylord Rockies Resort & Convention Center
06.2021 - 02.2022
Stylist/Customer Service Specialist
Salon Santa Cruz
11.2014 - 08.2019
High School Diploma -
San Lorenzo Valley High School
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