Melissa Banks
Peyton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
END Tech
UCHealth
08.2024 - Current
- Performs EEG procedures at the bedside or in the Neurodiagnostics lab.
- Prepares patients for testing by informing and explaining procedure, applying electrodes accordingly by means of the international 10/20 system for EEG studies and administering the requested test.
- Set up equipment and supplies needed to administer EEG recording and monitoring.
- Maintains proper paperwork and documentation for all tests.
- Complies with HIPPA regulations with regards to patient confidentiality.
Sleep Tech - CPSGT
Optum
07.2022 - 08.2024
- Prepared for arrival of patients by setting up and preparing equipment for ordered test.
- Prepared and performed ordered test: PSG, Split Night, CPAP, BiPAP, ASV or Inspire Titration.
- Performed testing and any additional testing required for sleep disorder that is noted.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Prepared, calibrated, repaired and maintained equipment required for testing.
- Prepared patients chart making sure all proper documentation was included.
- Ordered necessary supplies for lab.
Medical Scheduler
Optum
03.2020 - 07.2022
- Handled calls to address patients inquiries and concerns.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered patients accurately by gathering basic demographics and insurance information and updating information when needed.
- Reviewed daily schedules for accuracy and completeness.
- Completed daily task bucket duties.
- Faxed results and other correspondence to outside providers.
- Mailed or emailed appropriate paperwork to patients for upcoming visits.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scanned in patients results into appropriate chart file.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Senior Caregiver
Home Instead, Senior Care
01.2019 - 02.2020
- Provided companionship to seniors, while helping with light housekeeping, laundry, meal planning and meal prep.
- Provided transportation to and from appointments, senior center, grocery store or activities.
- Provided medication reminders.
- Assisted with bathing and grooming needs.
- Assisted with walking, getting in and out of wheelchairs.
- Helped and encouraged clients to do their physical therapy exercises.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Firstsource
11.2017 - 08.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to members regarding their healthcare benefits, paying attention to special needs or wants.
- Processed members premium payments over the phone.
- Helped members reset passwords and navigate client's website.
Education
Associate Of Applied Science - Fashion Merchandising
Weber State University
Ogden, UT05.1995
Skills
- Self-Driven and Motivated
- Study Protocols
- Procedure Explanation
- Decisive Judgment
- EMR Systems
- Complex Problem-Solving
Certification
- CPSGT - Certified Polysomnographic Technologist
- BLS - ex 03/2026
Timeline
END Tech
UCHealth
08.2024 - Current
Sleep Tech - CPSGT
Optum
07.2022 - 08.2024
Medical Scheduler
Optum
03.2020 - 07.2022
Senior Caregiver
Home Instead, Senior Care
01.2019 - 02.2020
Customer Service Representative
Firstsource
11.2017 - 08.2018
Associate Of Applied Science - Fashion Merchandising
Weber State University
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