Melissa Alvarez
Denver,Colorado
Summary
Seeking a position in an organization that will secure a challenging opportunity to further my education and experience to use leadership, communication and problem solving.
Leasing professional with proven track record in property management and tenant retention. Known for driving leasing strategies that maximize occupancy rates and revenue. Highly collaborative, adaptable to changing market conditions, and skilled in lease administration and tenant communication.
Overview
15
15
years of professional experience
Work History
Leasing Director
Legend Oaks Apartments
03.2023 - Current
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Created proposals, lease offers and documents for incoming and current tenancies.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Drafted comprehensive marketing and leasing plans.
- Developed and implemented successful marketing strategies to attract prospective tenants.
- Responded to requests and scheduled appointments for property showings.
- Distributed and followed up on tenant renewal notices.
- Collected rent and tracked resident payments and information in computer system.
Certified Nurse Assistant, Quality Assurance Professional, Administrative Assistant
Golden Harmony Home Health Agency
10.2009 - 07.2016
- Meets Customer needs through effective communication, and documentation
- Always practicing proper phone etiquette and courteous and respectful towards patients, referring physician’s offices and coworkers
- Assisting with Case Manager Referrals and opening of new referrals/cases
- Assist with monthly calls to patients on status of progress of services
- Employment verification, schedule interviews for prospective employees, staffing requirements for patients
- Assisting in locating charts, faxing and filing outside referrals
- Ensuring all demographics, insurance and eligibility information is obtained
- Proficient in Microsoft, Excel and Humeral
- Supervisory visits to patients homes obtaining information on what is needed
Education
High School Diploma -
William C. Hinkley High School
CNA License -
New Beginning School
CPR Certification -
New Beginning School
Skills
- May walk vacant units to ensure market readiness and inform maintenance department of any market ready deficiencies
- Shows market ready units to potential residents
- Data entry
- Lease renewals
- Knowledgeable and proficient in Outlook, Word, and Excel
- Fair housing regulations
- Documentation and reporting
- Execute leasing strategies and directives to ensure proper presentation, pricing, and promotional activity
- Reliable team player
- Fair housing policies
- Lease agreements
- Customer service expertise
- Leasing and sales
- Initiates resident screening Collects deposits, ensures that lease files are complete and that the correct entries are posted in the Accounting system
Major Accomplishments
- Excellent oral and written communication skills.
- Strong organizational skills and ability to work in a fast paced environment.
- Ability to maintain good customer service in challenging situations and manage escalated calls.
- Bilingual in English and Spanish.
Languages
Spanish
Native or Bilingual
Timeline
Leasing Director
Legend Oaks Apartments
03.2023 - Current
Certified Nurse Assistant, Quality Assurance Professional, Administrative Assistant
Golden Harmony Home Health Agency
10.2009 - 07.2016
CNA License -
New Beginning School
CPR Certification -
New Beginning School
High School Diploma -
William C. Hinkley High School
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