Summary
Overview
Work History
Education
Skills
Timeline
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MELISA AGUILAR MARTINEZ

BUSINESS ADMINISTRATOR
Cartagena,BOY

Summary

Dynamic and passionate. Professional focused on results and empathetic with the work team. I recognize adaptation and creativity as work skills and the ability to make decisions. I identify with recognizing that the customer comes first and the importance of quality in the companies' service. My experience in the premium Service has lead me to understand how important is to identify the needs and the interests of the clients.

Overview

9
9
years of professional experience
3
3
Languages

Work History

PERSONAL BANKER

BBVA COLOMBIA
11.2019 - Current
  • Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Provide a full range of customized financial solutions using a financial planning approach.
  • Build relationships, focusing on providing a great client experience and growing long-standing relationships with existing customers
  • Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
  • Understanding customers’ financial goals and preferences, analyzing their needs and recommending the appropriate strategies and solutions to help them achieve their goals
  • Focus on complex solutions and comprehensive financial planning
  • Be results-driven
  • Be highly engaged


Administrative Coordinator

Tcherassi Hotel + Spa
01.2016 - 06.2019
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Prepared high-quality presentations that effectively conveyed complex information in an easily digestible format for stakeholders.

Field Operations Clerk

Kgm Construction
01.2015 - 12.2015
  • Bilingual Translator English- Spanish
  • Reduced response time for customer inquiries by coordinating with field technicians and dispatchers.
  • Supported high-impact projects to further improve and expand existing processes and procedures.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.

Education

Master of Science - MASTER INTERNET BUSINESS

EUDE BUSINESS SCHOOL
Madrid España
05.2001 -

Bachelor of Science - Business Administration

CARTAGENA UNIVERSITY
CARTAGENA COLOMBIA
05.2001 -

ENGLISH AS A FOREIGN LENGUAGE - ENGLISH AS A SECOND LENGUAGE

CÉGEP HERITAGE COLLEGE
OTTAWA
05.2001 -

Skills

  • Creativity
  • Adaptability
  • Communication
  • Leadership and teamwork
  • Attention to Detail
  • Continuous Improvement

Timeline

PERSONAL BANKER

BBVA COLOMBIA
11.2019 - Current

Administrative Coordinator

Tcherassi Hotel + Spa
01.2016 - 06.2019

Field Operations Clerk

Kgm Construction
01.2015 - 12.2015

Master of Science - MASTER INTERNET BUSINESS

EUDE BUSINESS SCHOOL
05.2001 -

Bachelor of Science - Business Administration

CARTAGENA UNIVERSITY
05.2001 -

ENGLISH AS A FOREIGN LENGUAGE - ENGLISH AS A SECOND LENGUAGE

CÉGEP HERITAGE COLLEGE
05.2001 -

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MELISA AGUILAR MARTINEZBUSINESS ADMINISTRATOR