Melinda Kline
Cortez
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Senior Quality Control Specialist
Four Corners Community Bank
09.2017 - Current
- Review daily file maintenance and new accounts, generate weekly reports showing outstanding exceptions
- Offer assistance in teller area during peak times with new account opening and customer service
- Design and established procedures for quality control, ensuring products met compliance
- Internal auditor for six locations monitoring accuracy on deposit products
CLOSING PROCESSOR
Land Title Guarantee Company
06.2017 - 09.2017
- Coordinate with the closing agent to ready files for real estate deals.
- Verified information for new customers during phone interactions.
- Reviewed wire instructions for accuracy.
- Processed closing documents accurately and efficiently
- Created and maintained customer files with complete documentation
- Communicated effectively with all parties involved in the transaction.
ASSISTANT TO INFORMATION SECURITY
First National Bank Cortez
08.2012 - 05.2017
- Worked with internal controls to ensure data security
- Focused on learning new skills and staying updated with industry changes
- Managed and coordinated multiple projects while ensuring timely completion.
- Cash file updates, daily antivirus updates
- Implement security training for all employees
Education
HIGH SCHOOL DIPLOMA -
Dolores High School
Dolores, COSkills
- Customer service
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Internal audits
- Detail-oriented
- Documentation and reporting
- Quality assurance
- Microsoft Word, Excel and Access
References
References available upon request
Timeline
Senior Quality Control Specialist
Four Corners Community Bank
09.2017 - Current
CLOSING PROCESSOR
Land Title Guarantee Company
06.2017 - 09.2017
ASSISTANT TO INFORMATION SECURITY
First National Bank Cortez
08.2012 - 05.2017
HIGH SCHOOL DIPLOMA -
Dolores High School
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