Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Melidie Childers

Melidie Childers

Johnstown

Summary

Young and ambitious professional actively seeking growth opportunities to advance my career. I possess multiple years of valuable experience in various work environments, developing advanced knowledge in team management, customer service, and marketing. My well-rounded skill set, combined with a strong work ethic, unwavering commitment to customers, and dedication to delivering quality results, sets me apart from others. I would be an excellent addition to any team.

Overview

8
8
years of professional experience

Work History

Patient Representative

Medcom Group Ltd
01.2023 - Current
  • Resolved patient concerns effectively by maintaining professionalism and patience.
  • Collaborated with healthcare providers to ensure high-quality care and patient satisfaction
  • Enhanced customer connections, achieving higher sales performance via diligent outreach.
  • Built B2B connections by making cold calls and attending key industry functions.
  • Proficiently used CRM software to track leads, manage accounts, and analyze sales data for strategic planning and more.
  • Conducted product demos and training sessions to increase customer satisfaction and retention.
  • Expertly managed schedules, appointments, and meeting logistics for executives and various other team members.
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Managed patient intake process, ensuring accurate documentation and efficient service delivery.
  • Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Care Team Manager

Homewell
02.2020 - 12.2022
  • Trained and mentored new staff members to improve team efficiency and productivity.
  • Managed calendars, scheduled meetings, and organized documents for senior executives efficiently.
  • Executed detailed care strategies encompassing appointment setups, transport organization, and nutritional planning.
  • Collaborated with healthcare providers to ensure patient needs were met efficiently
  • Conducted regular assessments to monitor progress and adjust care plans as needed
  • Provided education and support to patients and families to enhance health outcomes.
  • Maintained accurate and up-to-date client records, documentation, and progress notes.
  • Carried out thorough evaluations, formulated care plans, and implemented crisis intervention strategies for clients.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Manager of Operations

Hooper Junction
03.2017 - 01.2020
  • Established positive and effective communication amongstaff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Calculated payroll deductions by accurately using Quick books and processed payroll to meet preset requirements.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Completed and filed returns with tax departments at local, state, and federal levels.

Education

Associates Incomplete - Business Management

Front Range
Fort Collins, CO
01.2020

Skills

  • Computer literacy
  • Microsoft proficiency
  • Team management
  • Sales
  • Data entry
  • Scheduling
  • Marketing
  • Strong work ethic
  • Problem solving
  • Growth mindset
  • Recordkeeping
  • Friendly and outgoing
  • Event planning
  • Calendar management

LANGUAGES

Spanish | Intermediate
German | Intermediate

Timeline

Patient Representative

Medcom Group Ltd
01.2023 - Current

Care Team Manager

Homewell
02.2020 - 12.2022

Manager of Operations

Hooper Junction
03.2017 - 01.2020

Associates Incomplete - Business Management

Front Range

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Melidie Childers