Summary
Overview
Work History
Education
Skills
Timeline
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Melia Morris

Englewood

Summary

Versatile and experienced professional with a robust background in healthcare and education. Excellent in managing high-volume communications and emergency triage, showcasing exceptional organizational skills and proficiency in various computer programs. Demonstrated ability to exceed performance metrics while maintaining professionalism in fast-paced environments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

10
10
years of professional experience

Work History

Triage Assistant

Liittleton Pediatric Medical Center
07.2023 - Current
  • Complete medical forms for schools, parents, FMLA, and other organizations according to patient chart notes
  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff
  • Respond to phone calls and in-office patients promptly while monitoring other communication channels
  • Triage messages for medical emergencies and alert appropriate medical staff
  • Log patient communications in charts
  • Communicate with other medical practices, government organizations, pharmacies, etc. on behalf of medical staff via fax, email, and telephone
  • Maintain a working knowledge of HIPAA and legal medical requirements
  • Monitor and follow up with patients and other organizations as necessary

Education Specialist

Morris Tutoring (Self-Owned Business)
01.2017 - 07.2023
  • Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards
  • Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development and growth
  • Delivered oral and written weekly reports with measurable progress indicators to clients
  • Scheduled appointments according to client needs and followed up with clients after missed appointments

Shift Supervisor, Barista

Starbucks
03.2020 - 10.2022
  • Maintained clean and well-organized production areas
  • Resolved customer complaints and high-intensity in-store conflicts while maintaining professionalism
  • Completed store opening and closing procedures and balanced tills
  • Consistently met and exceeded speed and accuracy quotas in a fast-paced environment

Copy and Print Specialist

Office Depot Inc
10.2014 - 06.2021
  • Performed regular maintenance to keep equipment in optimal working condition
  • Monitored and responded to telephone, email, and in-person inquiries in a timely manner
  • Completed high-volume print orders with a high level of accuracy
  • Juggled multiple projects while monitoring communication lines and assisting in-store customers

Receptionist

University of Colorado Boulder
01.2017 - 12.2019
  • Monitored and answered a locked entrypoint to a secure research area
  • Faxed and emailed other parties as requested by professors and office staff
  • Set up areas for staff meetings and events
  • Greeted visitors with enthusiasm and professionalism

Research Assistant

Denver University
01.2016 - 01.2019
  • Operated and performed preventative maintenance on laboratory equipment and instruments
  • Recorded, analyzed, and visualized data to produce reports of results
  • Self-managed daily research schedule

Education

Bachelor of Science - Technical Communication - User Experience

Arizona State University
Tempe, AZ
12-2022

Skills

  • General Administrative Duties
  • Microsoft Office Suite
  • Google Suite
  • Typing 70 WPM
  • Technical Document Creation
  • Computer Skills
  • Medical Terminology

Timeline

Triage Assistant

Liittleton Pediatric Medical Center
07.2023 - Current

Shift Supervisor, Barista

Starbucks
03.2020 - 10.2022

Education Specialist

Morris Tutoring (Self-Owned Business)
01.2017 - 07.2023

Receptionist

University of Colorado Boulder
01.2017 - 12.2019

Research Assistant

Denver University
01.2016 - 01.2019

Copy and Print Specialist

Office Depot Inc
10.2014 - 06.2021

Bachelor of Science - Technical Communication - User Experience

Arizona State University

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Melia Morris