Melany Cartagena Restrepo

Being a counselor at a summer camp means I'm responsible for creating a fantastic experience for the campers. My role involves supervising them to ensure their safety, leading a variety of fun and educational activities, and making sure everyone feels included and valued.

After that, I transitioned back to the same line of technical support, but this time through chat. In this role, I continued to assist customers by providing real-time solutions and guidance via live chat.

As a technical support advisor, I handled customer inquiries and issues over the phone, providing solutions and guidance to resolve technical problems. My role involved troubleshooting a wide range of technical issues

Worked as a technical support advisor on a Spanish-language chat line for a telecommunications company.