Summary
Overview
Work History
Skills
Timeline
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Melanie Bonilla

Colorado Springs

Summary

Devoted Store Leader. Excelling in customer service and employee engagement. Skilled in sales strategies and cash management, I prioritize customer satisfaction and maintain a positive shopping experience, ensuring every visitor leaves with a smile. Committed to team leadership and store safety, I drive success through effective tasking and loving what I do.

Overview

2
2
years of professional experience

Work History

Store Leader

Francesca's Boutique
11.2024 - Current
  • Prioritize our customers before tasks making sure we cultivate a personal relationship with all of our customers
  • Complete daily tasks like making sure floorset and all sales signage is up and correct
  • Offer every customer with items and a dressing room as well as suggesting some of our items for their upcoming event or an item we think will go well with the item the customer picked out
  • Making sure our customers are satisfied with all purchases and leave with a smile and positive experience


Dance Instructor

J&J Hip Hop Dance and Performing Arts Company
09.2023 - Current
  • Planned routines for recitals and performances
  • Made a supportive learning environment by positive reinforcement and constructive feedback
  • Worked in a team-based environment to gain knowledge on being one team and making the company successful
  • Communicated with students and parents in person to answer questions and resolve any issues
  • Offered one-on-one instruction to students by session
  • Taught students from toddlers to seniors
  • Prioritized socializing with my students and parents to create a personal and understanding environment

Store Supervisor

Aeropostale
10.2022 - 01.2024
  • Opened and closed store efficiently up to company standards
  • Counted our registers at open and close, making sure they were all counted and correct
  • Managed our inventory and backstock through our company as well as made sure the front of store was fully stocked
  • Handled customer returns and customer service with professionalism and care
  • Greeted every customer and upsold to customers as well as informing them of our on going sales
  • Assisted every customer with questions and made it my mission to have them leave with a smile
  • Was in charge of online orders completing them while still focusing on tasks
  • Always made sure I get my tasks done and make the store's appearance look the best as I can make it



Skills

  • Store safety
  • Employee engagement
  • Customer service
  • Sales strategies
  • Problem-solving
  • Sales floor oversight
  • Multitasking and organization
  • Time management
  • Friendly and positive
  • Team leadership
  • Cash management
  • Store opening and closing

Timeline

Store Leader

Francesca's Boutique
11.2024 - Current

Dance Instructor

J&J Hip Hop Dance and Performing Arts Company
09.2023 - Current

Store Supervisor

Aeropostale
10.2022 - 01.2024

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Melanie Bonilla