Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mei Zhong

Westminster

Summary

Results-driven customer service representative with expertise in problem solving and communication. Proven ability to resolve customer issues efficiently while maintaining accurate records.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Customer Service Representative

Fuguita Media
Singapore
2024.06 - 2025.12
  • Provided customer support through direct communication, responding to inquiries and resolving issues in a timely and professional manner
  • Assisted clients with service-related questions, account information, and basic system navigation
  • Communicated clearly and respectfully with individuals from diverse backgrounds
  • Maintained accurate records and followed established procedures

Overseas Sales

Shenzhen APLONG Tech., Limited
ShenZhen
2021.06 - 2022.09
  • Supported international customers by responding to inquiries and providing product and service information
  • Assisted clients with order processing, documentation, and follow-up communication
  • Communicated with customers across different cultures and time zones
  • Resolved issues by coordinating with internal teams to ensure customer satisfaction

Customer Service & Operations Supervisor

Dongguan Hongsheng Printing Limited
DongGuan
2017.02 - 2019.07
  • Oversaw daily customer service operations and supported client communication
  • Assisted customers with inquiries, order coordination, and issue resolution
  • Ensured accurate record-keeping and smooth workflow processes

Education

Bachelor of Science - Information Technology

James Cook University
Singapore
2024-08

Skills

  • Customer service
  • Inventory management
  • Problem solving
  • Information retrieval
  • Record keeping
  • Effective communication

Languages

English
Professional
Chinese (Mandarin)
Professional

Certification

Project Management Professional (PMP)

Timeline

Customer Service Representative

Fuguita Media
2024.06 - 2025.12

Overseas Sales

Shenzhen APLONG Tech., Limited
2021.06 - 2022.09

Customer Service & Operations Supervisor

Dongguan Hongsheng Printing Limited
2017.02 - 2019.07

Bachelor of Science - Information Technology

James Cook University
Mei Zhong