Results-driven customer service representative with expertise in problem solving and communication. Proven ability to resolve customer issues efficiently while maintaining accurate records.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Customer Service Representative
Fuguita Media
Singapore
06.2024 - 12.2025
Provided customer support through direct communication, responding to inquiries and resolving issues in a timely and professional manner
Assisted clients with service-related questions, account information, and basic system navigation
Communicated clearly and respectfully with individuals from diverse backgrounds
Maintained accurate records and followed established procedures
Overseas Sales
Shenzhen APLONG Tech., Limited
ShenZhen
06.2021 - 09.2022
Supported international customers by responding to inquiries and providing product and service information
Assisted clients with order processing, documentation, and follow-up communication
Communicated with customers across different cultures and time zones
Resolved issues by coordinating with internal teams to ensure customer satisfaction
Customer Service & Operations Supervisor
Dongguan Hongsheng Printing Limited
DongGuan
02.2017 - 07.2019
Oversaw daily customer service operations and supported client communication
Assisted customers with inquiries, order coordination, and issue resolution
Ensured accurate record-keeping and smooth workflow processes