Meheret Ashagre
Denver,CO
Summary
Experienced in customer service and call center operations with a decade of conflict resolution and success in high-pressure environments. Proven track record of exceeding customer expectations and upholding organizational values across multiple companies. Skilled in delivering exceptional service while maintaining composure in demanding situations to prioritize customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Aviation Security Officer
Denver International Airport- Covenant
08.2024 - Current
- Monitored employee and crew baggage using x-ray screening processes to ensure compliance with security protocols.
- Conducted thorough inspections of carry-on items, identifying prohibited items efficiently.
- Collaborated with law enforcement agencies during security incidents to enhance response effectiveness.
- Trained new officers on operational procedures and emergency response techniques, fostering team cohesion.
Customer service & Technical Support Representative
Elavon
08.2020 - 06.2022
- Assisted Merchants install security software and explained solutions to restore service and functionality
- Documented support interactions for future references.
- Used ticketing systems to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end users across various time zones.
Data Entry / Customer Service Representative
Supervalu
02.2018 - 12.2019
- Assisted Commercial accounts with merchandise orders
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
- Processed refunds on defective products and quickly resolved discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite
Student Loan Advisor
Nelnet
01.2016 - 02.2018
- Managed student loan accounts and counseled borrowers about financial aid options and other federal programs
- Communicated with prospective students issuing forbearance and deferments
- Reviewed payments options based on income and family size
- Answered one hundred inbound calls a day and processed payments
- Provided information on forgiveness plans, explained changing government policies and regulations.
Education
Bachelor of Science - Criminal Justice
MSU Metropolitan University
Denver, Colorado05-2027
Skills
- Software proficiency
- Basic IT knowledge
- IT governance expertise
- Systematic troubleshooting approach
- Technical documentation
- Proficient in IT tools
- Proficient in Microsoft 365
Certification
- Victims Advocate
- Emergency Incident Management
Languages
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Aviation Security Officer
Denver International Airport- Covenant
08.2024 - Current
Customer service & Technical Support Representative
Elavon
08.2020 - 06.2022
Data Entry / Customer Service Representative
Supervalu
02.2018 - 12.2019
Student Loan Advisor
Nelnet
01.2016 - 02.2018
Bachelor of Science - Criminal Justice
MSU Metropolitan University
Activate Works
- 06/2023 -10/2023
- Five months in online IT Boot Camp
- Security Fundamentals & Cybersecurity
Note: stay at home parent from year 2022-2024
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