Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Meghan Nelson

Pierce,CO

Summary

Professional with 4 years' experience in healthcare support and 10 years' experience in customer service. Skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.

Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Banner Healthcare (Village Medical)
11.2024 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Collected accurate co-pays and overdue balances
  • Answer multiple phone lines, and ensure patients were scheduled appropriately for a four-provider doctor office

QMAP

Grace Pointe Senior Care Community
03.2024 - 10.2024
  • Shower, dress and get residents ready for the day/night
  • Help residents to and from the restroom, dining room and apartments.
  • Pass medications to correct residents, at the correct time
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Answer pages and make sure all residents have what they need and are safe.
  • Train new and incoming staff

Resident Assistant

Meadowview
07.2023 - 03.2024
  • Launder resident's clothes and bedding, clean resident's rooms, and common spaces for over 30 residents. Including dusting, sweeping, mopping, trash removal, and organizing.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Answer pages and make sure all residents have what they need and are safe.
  • Train new and incoming staff

Barista

Ziggis
05.2023 - 07.2023
  • Handle Money Transactions with accuracy
  • Maintained and operated three espresso machines, two blenders, and several commercial coffee brewers, coffee pots, and other equipment.
  • Properly follow recipes and serve quality product
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Bartender/ Waitress

Grubbyz
02.2023 - 05.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.

Sales Associate

Maplewood Wine and Spirits
10.2022 - 02.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.

Barista/Bartender/Cashier

The Silver Grill Cafe
08.2021 - 10.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.

Administrative Assistant

Center at Rock Creek
05.2020 - 07.2021
  • Screening visitors and staff for Covid-19 Symptoms
  • Setting up and helping residents with family visitations
  • Schedule resident appointments and create a transportation schedule for the driver
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Conduct Covid-19 testing and report results back to management
  • Trained new employees for the front desk and provided leadership for the front desk to promote team work and consistency
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Administrative Assistant

Front Range Dermatology Associates
11.2019 - 03.2020
  • Conducted interviews to find the best candidate to fill positions for the clinic
  • Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Trained new employees for the front desk and provided leadership for the front desk to promote team work and consistency
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.

Medical Assistant/Medical Receptionist

Fort Collins Skin Clinic
09.2018 - 10.2019
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Conducted Photodynamic Therapy procedures, per doctors orders to treat pre-cancerous skin conditions.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Waitress

Buffalow Wild Wings
07.2016 - 08.2018
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Waitress

Don Juans Mexican Food
05.2012 - 06.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Bachelor’s Degree - Anthropology

University of Northern Colorado
Greeley, CO
01.2016

Certificate - Medical Assisting

Aims Community College
Windsor, CO
01.2017

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Payment collection
  • EMR
  • Friendly and outgoing
  • Medical terminology
  • Office administration

Certification

  • Certified QMAP, Colorado - 2024-Current

Awards

Awarded the Presidents Volunteer Service award 2016 for accomplishments and amount of volunteer hours

Languages

English

Timeline

Patient Service Representative

Banner Healthcare (Village Medical)
11.2024 - Current

QMAP

Grace Pointe Senior Care Community
03.2024 - 10.2024

Resident Assistant

Meadowview
07.2023 - 03.2024

Barista

Ziggis
05.2023 - 07.2023

Bartender/ Waitress

Grubbyz
02.2023 - 05.2023

Sales Associate

Maplewood Wine and Spirits
10.2022 - 02.2023

Barista/Bartender/Cashier

The Silver Grill Cafe
08.2021 - 10.2022

Administrative Assistant

Center at Rock Creek
05.2020 - 07.2021

Administrative Assistant

Front Range Dermatology Associates
11.2019 - 03.2020

Medical Assistant/Medical Receptionist

Fort Collins Skin Clinic
09.2018 - 10.2019

Waitress

Buffalow Wild Wings
07.2016 - 08.2018

Waitress

Don Juans Mexican Food
05.2012 - 06.2016

Bachelor’s Degree - Anthropology

University of Northern Colorado

Certificate - Medical Assisting

Aims Community College

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Meghan Nelson