Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MEGHAN LAPORTE TRUJILLO

Denver

Summary

Professional operations leader with focus on optimizing processes and driving efficiency. Known for exceptional team collaboration and adaptability to changing needs. Skilled in project management, strategic planning, and resource allocation. Valued for reliability and commitment to achieving results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Director of Operations

Urban Peak
01.2025 - Current
  • Serves as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
  • Develops and maintains strong relationships with vendors, negotiating contracts for better pricing and delivery terms.
  • Monitors operations and facilities budgets, procures building/office supplies and utilizes operational resources.
  • Oversees Facilities Manager and Maintenance team.
  • Works closely with General Contractor and manages warranty projects, ensuring quality and efficiency.
  • Maintains and builds systems to positively impact the operational flow of the organization.
  • Manages IT infrastructure and internal phone system and efficiently negotiates annual contracts and projects.
  • Acting Security Officer for the agency and chair of the Safety Committee.
  • Develops and enforces safety protocols, ensuring agency, city, state and federal guidelines are upheld.

Program Operations Manager

Urban Peak
09.2024 - 12.2024
  • Developed and maintained front desk operations/procedures at new facility.
  • Efficiently managed program schedules and coverage; created and maintains shift bidding policies/procedures.
  • Supervised program staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly.

Shelter/Spot Supervisor

Urban Peak
04.2022 - 09.2024
  • Provided leadership, guidance and support to staff; directly supervised 6 full-time and 12 part-time employees.
  • Managed daily operations of youth Shelter and Drop-in Center, including scheduling, shift coverage and supplies.
  • Highly skilled in de-escalation and dedicated to implementing best practices for safety.
  • Worked closely with staff and Senior Leadership to maintain optimum levels of communication to safely and effectively deliver services to clients.
  • Contributed to the organization’s mission by implementing strategies for seamless service delivery and collaboration with community partners.
  • Ensured program is compliant with local and state laws and regulations.
  • Showed excellent leadership and organizational skills during the merging of the Shelter and Drop-in Center programs in summer of 2022.

Support Services Supervisor

Urban Peak
07.2021 - 04.2022
  • Responsible for coordination and supervision of all aspects of the administration and supervision of the Support Services team, employees, full time volunteers and interns including WIOA programming, Medical Services and Social Emotional work.
  • Responded to emergency situations, provided oversight and back-up for all aspects of supportive programming, data quality, oversight of youth daily activities and the design, set-up, and management of supportive services.
  • Developed and managed education and employment training and curricula, employer recruitment and placement support of youth.
  • Responsible for managing the program budget, collecting and inputting required data, program evaluation, and grant reporting.
  • Acted as a liaison between the Community Engagement Officer and volunteers in programs, communicating needs and ensuring volunteers feel welcome and understand the program.
  • Designed and facilitated the Urban Peak staff Mindfulness Program.

Social Emotional Coordinator

Urban Peak
12.2019 - 07.2021
  • Responsible for the coordination, design and facilitation of groups, classes, and activities focused on building resiliency and community among all youth served at Urban Peak, including special populations.
  • Worked closely with staff across programs to design groups and coordinate events and activities at Urban Peak and in the community, including attending events in all programs to build rapport with clients.
  • Focused on youth engagement and progress through groups, activities, youth leadership and voice.
  • Collaborated with partner agencies to ensure community partnerships are being built to provide positive programming for Urban Peak clients, including special populations.

Campaign Manager

Committee to Elect Kathryn Toomey
03.2019 - 11.2019
  • Managed a successful campaign for the Register of Deeds in Worcester County, MA.
  • Informed voters across 55 cities and towns about policies/issues in their district.
  • Represented the candidate at community and networking events and built a community of support.
  • Demonstrated exceptional organizational and time management skills.

Operations Manager

FieldGuide IT, LLC
07.2019 - 10.2019
  • Responsible for office management, procurement, client reimbursements and assisting the COO and CTO with business operations.
  • Improved efficiency by creating processes and implementing organizational management strategies.

Senior Clerk II – Data Collector/Assessor

Town of Holden, MA
03.2019 - 06.2019
  • Collected and entered appraisal data in VISION under the direction of the Town Assessor.
  • Accurately processed motor vehicle abatements for taxpayers and prepared reports.

Bar Manager

Ladd’s Restaurant
09.2017 - 03.2019

Urban Education Manager

Denver Urban Matters (DenUM)
04.2016 - 09.2017

WIOA Case Manager/Job Retention Specialist

Urban Peak
08.2014 - 04.2016

Education

Master of Public Administration -

University of Colorado, Denver, School of Public Affairs
12.2015

Bachelor of Communications - undefined

University of Massachusetts, Amherst, School of Social & Behavioral Sciences
05.2010

Skills

  • Analytical problem-solving
  • Team leadership
  • Attention to detail
  • Strong interpersonal communication
  • Scheduling and coordination
  • Emergency preparedness planning
  • Crisis response coordination
  • Quality assurance in data handling
  • Trauma-Informed Care
  • Logistics management
  • Operational efficiency
  • Strategic planning and execution

Certification

  • Denver’s Homeless Leadership Council – Certification in Critical Incident Stress Management
  • Member of Interagency Debriefing Team September 2023 – Present
  • Colorado Boards and Commissions: Member of the Colorado Human Trafficking Council January 2024 – Present

Timeline

Assistant Director of Operations

Urban Peak
01.2025 - Current

Program Operations Manager

Urban Peak
09.2024 - 12.2024

Shelter/Spot Supervisor

Urban Peak
04.2022 - 09.2024

Support Services Supervisor

Urban Peak
07.2021 - 04.2022

Social Emotional Coordinator

Urban Peak
12.2019 - 07.2021

Operations Manager

FieldGuide IT, LLC
07.2019 - 10.2019

Campaign Manager

Committee to Elect Kathryn Toomey
03.2019 - 11.2019

Senior Clerk II – Data Collector/Assessor

Town of Holden, MA
03.2019 - 06.2019

Bar Manager

Ladd’s Restaurant
09.2017 - 03.2019

Urban Education Manager

Denver Urban Matters (DenUM)
04.2016 - 09.2017

WIOA Case Manager/Job Retention Specialist

Urban Peak
08.2014 - 04.2016

Bachelor of Communications - undefined

University of Massachusetts, Amherst, School of Social & Behavioral Sciences

Master of Public Administration -

University of Colorado, Denver, School of Public Affairs

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MEGHAN LAPORTE TRUJILLO