Megan Weber
Delta
Summary
Dynamic customer service professional with a proven track record at Nuvista Federal Credit Union, excelling in dispute resolution and relationship building. Recognized for enhancing member satisfaction through effective account management and complex problem-solving. Committed to fostering a positive environment while consistently meeting performance metrics and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Nuvista Federal Credit Union
01.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
Teller/ New Accounts Representative
Bank of Colorado
08.2022 - 08.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Associate
Walmart
05.2022 - 08.2022
- increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- processed payments using point-of-sale systems
- organized backroom areas to maintain a clean and organized environment
- stocked shelves with merchandise and ensured product displays were neat and orderly
- provided customer service support for inquirers, complaints, and returns
Education
Bachelor of Arts - Psychology
Colorado Mesa University
Grand Junction, CO05-2025
Skills
- Customer service
- Financial transactions
- Dispute resolution
- Account management
- Escalation handling
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
Certification
Colorado Notary Public
Timeline
Member Service Representative
Nuvista Federal Credit Union
01.2024 - Current
Teller/ New Accounts Representative
Bank of Colorado
08.2022 - 08.2023
Associate
Walmart
05.2022 - 08.2022
Bachelor of Arts - Psychology
Colorado Mesa University
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