Megan Weber
Delta
Summary
Dynamic customer service professional with a proven track record at Nuvista Federal Credit Union, excelling in dispute resolution and relationship building. Recognized for enhancing member satisfaction through effective account management and complex problem-solving. Committed to fostering a positive environment while consistently meeting performance metrics and delivering exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Nuvista Federal Credit Union
01.2024 - Current
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages.
Teller/ New Accounts Representative
Bank of Colorado
08.2022 - 08.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Associate
Walmart
05.2022 - 08.2022
- increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- processed payments using point-of-sale systems
- organized backroom areas to maintain a clean and organized environment
- stocked shelves with merchandise and ensured product displays were neat and orderly
- provided customer service support for inquirers, complaints, and returns
Education
Bachelor of Arts - Psychology
Colorado Mesa University
Grand Junction, CO05-2025
Skills
- Customer service
- Financial transactions
- Dispute resolution
- Account management
- Escalation handling
- Time management
- Decision-making
- Complex Problem-solving
- Relationship building
Certification
Colorado Notary Public
Timeline
Member Service Representative
Nuvista Federal Credit Union
01.2024 - Current
Teller/ New Accounts Representative
Bank of Colorado
08.2022 - 08.2023
Associate
Walmart
05.2022 - 08.2022
Bachelor of Arts - Psychology
Colorado Mesa University
Similar Profiles
Megan WeberMegan Weber
Member Service Representative/Branch Operations Assistant at Nuvista Federal Credit UnionMember Service Representative/Branch Operations Assistant at Nuvista Federal Credit Union
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Jeffrey MeadeJeffrey Meade
Commerical Development Officer at Credit Human Federal Credit UnionCommerical Development Officer at Credit Human Federal Credit Union
Kiana FordKiana Ford
Grade 6/7 Teacher at Delta School DistrictGrade 6/7 Teacher at Delta School District
Janet LauingerJanet Lauinger
Public Health Nurse Nurse Family Partnership at Fraser Health AuthorityPublic Health Nurse Nurse Family Partnership at Fraser Health Authority