Megan Quigley
Lake Placid
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Housing Rehabilitation /Rebuilder
DeSoto County Board of County Commissioners
11.2023 - 10.2025
- Oversaw rebuilding projects, ensuring adherence to safety standards and quality control measures.
- Evaluated borrower financial profiles to determine loan eligibility and risk factors.
- Streamlined application processes, enhancing efficiency and client satisfaction.
- Coordinated logistics for material sourcing, optimizing supply chain efficiency and cost-effectiveness.
- Collaborated with cross-functional teams to address project challenges, driving timely solutions and resource allocation.
- Achieved consistent positive feedback from clients through exceptional communication and service updates on vehicle repairs.
- Maintained detailed records of all completed work, ensuring accurate billing and warranty information was available when needed.
- Ensured adherence to company policies and legal regulations within the workshop environment, minimizing risk exposure for the business.
- Enhanced customer satisfaction by providing timely and accurate rebuild services for their homes.
- Implemented process improvements, enhancing workflow efficiency and reducing project turnaround times.
- Organized and maintained electronic and physical records to ensure compliance with regulations.
- Processed incoming documents, verifying accuracy and completeness for efficient retrieval.
- Implemented filing systems that improved document accessibility and reduced retrieval times.
- Resolved discrepancies between purchase orders and invoices promptly, ensuring accurate billing information was maintained.
Front Desk Receptionist
Patients First Health Care
08.2022 - 09.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and customer satisfaction.
- Trained new staff on front desk protocols and customer service standards, fostering team development.
- Resolved guest inquiries and complaints promptly, maintaining high levels of customer satisfaction.
- Implemented a streamlined appointment scheduling system, improving operational efficiency and reducing wait times.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Paraprofessional
Wakulla School District
07.2021 - 03.2022
- Monitored student progress, providing feedback and adjusting strategies to ensure academic success.
- Supported classroom instruction by assisting teachers with lesson preparation and student engagement.
- Collaborated with educational staff to identify student needs and develop appropriate interventions.
Deputy Sheriff
Desoto County Sheriff's Department
01.2010 - 07.2019
- 9 years in communications supervising, training, and effectively teaching subordinates to provide proper customer service all while maintaining confidentiality per policy.
- Seven years of report writing case management, law interpretation, court room etiquette, crisis intervention, and confidentiality awareness. Three years managing subordinates, proof reading reports, and providing training.
- Approximately 24 years in customer service type work.
- Supervised patrol operations, ensuring compliance with departmental policies and procedures.
- Coordinated response to incidents, enhancing community safety through effective communication and teamwork.
- Conducted training sessions for junior officers, fostering skill development and adherence to best practices.
Dispatch Supervisor
Desoto County Sheriff's Department
11.2001 - 01.2010
- Oversaw daily dispatch operations, ensuring timely delivery of goods to clients.
- Managed team performance, providing guidance and training to enhance workflow efficiency.
- Implemented process improvements that reduced operational delays and increased service quality.
- Supervised team of 4 employees and provided training focused on maximizing overall performance.
- Developed and maintained dispatch schedules, ensuring resource availability at all times.
Education
High School Diploma -
DeSoto County High School
DeSoto County05-2000
Law Enforcement Academy - Criminal Justice
South Florida Community College
Avon Park, Florida05-2009
Associate of Arts - General Studies
Keiser University
Skills
- De-escalation techniques
- Integrity and ethics
- Incident response
- Emergency response
- Interview techniques
- Crime investigation
- Defensive tactics
- Traffic enforcement
- Public safety
- Relationship building and management
- Patrol operations
- Arrest procedures
- Emergency management
- Civil and criminal law expertise
- Subpoena delivery
- Crime scene investigation
- Courthouse security
- Dispatch
- Background investigations
- Court testimony
- Subpoena service
- Public disturbance investigation
- Building security check
- Firearms proficiency
- First aid and CPR
- Traffic citations
- Critical thinking
- Report writing
- Decision-making
- Investigative reports
- Evidence preservation
- Officer training
- Domestic violence prevention
- Motor vehicle operation
- Dispatch communication
TRAININGS
- Line Supervision
- Field Trainer
- Report Writing
- Multiple courses throughout my career
- Communications Management
- Records Management for Public Agencies
- Florida Cyber Security
- State Housing Initiative Program
Hobbies
I love to craft t-shirts, cups, pens, wreaths and just about anything. I do my own nails and hair because it's relaxing and taps into my creative side and keeps me busy. I also spend a lot of time creating projects on Canva, taking tutorials that teach me more tricks on Excel and all new things on Canva. My peace is fishing with my family, and spending my spare time with my chickens.
Timeline
Housing Rehabilitation /Rebuilder
DeSoto County Board of County Commissioners
11.2023 - 10.2025
Front Desk Receptionist
Patients First Health Care
08.2022 - 09.2023
Paraprofessional
Wakulla School District
07.2021 - 03.2022
Deputy Sheriff
Desoto County Sheriff's Department
01.2010 - 07.2019
Dispatch Supervisor
Desoto County Sheriff's Department
11.2001 - 01.2010
High School Diploma -
DeSoto County High School
Law Enforcement Academy - Criminal Justice
South Florida Community College
Associate of Arts - General Studies
Keiser University