Megan Jackson
Director Of Manufacturing
Mullica Hill
Summary
Business professional with 21+ years’ experience including the management of customer service, warehouse and manufacturing teams.
Overview
24
24
years of professional experience
Work History
Director of Manufacturing
VOR Foods
07.2024 - 10.2024
- Successfully implemented an efficient production planning program.
- Responsible for determining necessary headcount in accordance with sales forecasting.
- Successfully rolled out ADP program for the business.
- Responsible for all coaching and hiring needs of the production team.
- Works closely with new QC department to develop SOPs in order to become SQF certified.
- Working on implementing safety guidelines in accordance with OSHA.
- Responsible for overall budget of department.
- Responsible for implementing KPIs within department.
- Implementing continuous improvement programs and 5s of the floor.
Production Superintendent
Barrette Outdoors
03.2021 - 07.2024
- Responsible for a successful turn-around of the plant including drastically reducing safety incidents, increasing production efficiency and changing the culture of the team on the floor.
- Assessed safety guidelines and procedures on floor and worked with corresponding departments to ensure OSHA standards and team safety was at the forefront.
- Planned and organized production schedules and assessed project and resource requirements.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Determined suitable team requirements, scheduled team and worked with human resources to meet changing production schedules and forecasts.
- Oversaw workforce of 230-300 team members depending on seasonality in manufacturing department. Also responsible for inventory control, training and material handling (forklift) departments.
- Created and regularly updated department work instructions and reports.
- Standardized production procedures, job roles and quality assurance guidelines.
- Applied lean practices including championing multiple Kaizen events to balance workflow and eliminate unnecessary steps/waste.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Wrote and conducted formal performance reviews for production personnel.
- Managed internal operational standards and productivity targets.
- Facilitated collaboration between engineering and manufacturing teams for effective problem-solving and technical issue resolution.
- Established performance metrics to monitor progress towards goals, enabling data-driven decision-making within the department.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Manufacturing Manager
ARYZTA
09.2019 - 03.2021
- Responsible for building the team and management of 7 direct reports including supervisors and analysts with 50+ team members that report in up.
- Responsible for implementation of safety guidelines and procedures in accordance with OSHA and good safety BRC.
- Part of the recommissioning of a manufacturing line that was down for 5 years
- Ensured the line is being run to highest efficiency with food and people being the number one priority
- Responsible for overall budget of the manufacturing line
- Developed policies and procedures for the donut manufacturing line
- Responsible for recruitment, hiring and training of manufacturing team
- Involved in working with vendors for line changes, rebuilds, upgrades and expansions
- Coordinated with planning management and procurement for the line scheduling and assuring adequate stock levels.
- Responsible for all continuous improvement projects of the manufacturing line.
- Ensured the line was running to BRC and FSMA standards
- Responsible for daily and weekly KPI reports
Distribution Manager
ARYZTA
09.2017 - 09.2019
- Was responsible for the turn around and culture change of the warehouse team. This included 25 team members consisting of supervisors, leads, drivers and inventory team.
- Increased retention within the department.
- Oversaw all inventory management of the bakery including raw and finished goods in dry, cooler and freezer environments
- Responsible for all distribution of finished foods and all inbounds into the bakery.
- Compiled and maintained overall budget of the warehouse.
- Developed policies and procedures for the warehouse team.
- Hiring, Training and payroll of the warehouse team
Public Relations and Events Manager
ARYZTA
11.2014 - 09.2017
- Responsible for coordination and planning of all branded events nationwide.
- Developed creative material for events including giveaways, content and actual event build out.
- Handled all donation requests from consumers.
- Coordinated branded campaigns within the company including multi site nation wide events.
- Budget analysis for events and campaigns executed.
- Responsible for the Logistics and coordination of moving company assets including branded food trucks, golf carts and display material for events.
- Responsible for the relationship of both the PR and creative agencies.
- Worked with PR agency and sales team on the rollout of new products.
Customer Service Manager
ARYZTA-La Brea Bakery
01.2009 - 11.2014
- Responsible for merging new businesses into existing processes.
- Trained new team members at off site locations on current processes.
- Weekly KPI reporting for executive leadership team.
- Handled escalated internal and external customer related issues.
- Attended customer sales meetings and coordinated the customer focus groups
- Developed goals and objectives for team.
- Analyzed current inventory levels to ensure customer fulfillment was achieved .
- Worked on the logistics of recovered deliveries including both over the road and air freight carriers.
- Oversaw entire department including all order entry, customer relations and payroll.
- Liaison between sales, production planning and customer to maintain 100% customer satisfaction.
Customer Service Supervisor
La Brea Bakery
03.2006 - 01.2009
- Developed customer service policies and procedures
- Weekly closing of sales including reports for accounting and sales
- Management of Daily order entry
- Hiring, training and payroll of all customer service representatives
- Management of all inbound calls including customers, consumers, sales reps etc
- Liaison between logistics, inventory control, production and sales departments
- Coordination of international shipments
- Maintained price discrepancies for customers from system to customer purchase order
- OS&D research including recalls, vendor and temperature issues for trucks
- Part of the SAP implementation team.
Customer Service Lead
Dunkin Donuts Mid, Distribution Center
06.2000 - 03.2006
- Coordination of all inbound customer calls
- Order Entry
- OS&D research
- Handled all escalated inbound calls
- International shipments
- Attended sales meetings for customer feedback
Education
Associates degree - Elementary Education
Gloucester County College
Skills
Skilled in
Team Building, Culture changes, Safety, SQF
Proficient with Microsoft Office, excel, power point, SAP, ADP and Kronos
Timeline
Director of Manufacturing
VOR Foods
07.2024 - 10.2024
Production Superintendent
Barrette Outdoors
03.2021 - 07.2024
Manufacturing Manager
ARYZTA
09.2019 - 03.2021
Distribution Manager
ARYZTA
09.2017 - 09.2019
Public Relations and Events Manager
ARYZTA
11.2014 - 09.2017
Customer Service Manager
ARYZTA-La Brea Bakery
01.2009 - 11.2014
Customer Service Supervisor
La Brea Bakery
03.2006 - 01.2009
Customer Service Lead
Dunkin Donuts Mid, Distribution Center
06.2000 - 03.2006
Associates degree - Elementary Education
Gloucester County College
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