Megan CChapman
Colorado Springs
Summary
Empathetic leader with over a decade of experience driving community growth, inclusive cultures, and large-scale organizational transitions. Proven expert in managing multi-unit operations and using data-driven coaching to achieve excellence. A passionate advocate for disability awareness, I have spearheaded state-wide initiatives to improve accessibility and support. I offer extraordinary interpersonal skills and organizational expertise, seeking a purpose-driven role dedicated to helping people and the community thrive.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Resource Group Colorado Lead
Huntington Bank (additional role)
Colorado Springs
01.2023 - Current
- Concurrent with management duties, served as the Lead for the Adabtability Business Resource Group for 3 years, driving disability awareness and accessibility initiatives across the state.
- Organized and executed volunteer programs and community outreach events, successfully mobilizing colleague participation and strengthening the bank's relationship with local disability organizations.
- Managed state-wide projects focused on ADA compliance and branch accessibility, ensuring a more inclusive environment for both staff and customers.
Branch Manager
Huntington Bank, formerly TCF Bank
Colorado Springs
02.2014 - Current
- Lead a high-performing team, overseeing recruitment, training, and coaching to ensure excellence in customer service and alignment with corporate culture.
- Manage a portfolio of high-value consumer and business clients, leveraging internal partnerships and community involvement to drive market growth and referral opportunities.
- Direct daily branch operations, including financial performance, security protocols, and strict adherence to risk and regulatory policies.
- Identify and present sales opportunities through data-driven tools, maintaining deep expertise in banking products, consumer lending, and investment services.
District Customer Service Ambassador
Huntington Bank
Colorado Springs
01.2024 - 01.2026
- Selected to lead the district-wide service excellence initiative during the TCF and Huntington Bank merger, ensuring a seamless transition and cultural alignment for 18
- Monitored and analyzed customer survey data (NPS/CSAT) for the district, identifying critical performance trends and pain points to inform regional strategy.
Developed and disseminated district-wide communication strategies, providing actionable coaching tips and "best practice" toolkits to branch managers to drive service improvements.
Maintained high performance standards for 4 consecutive years, consistently meeting or exceeding district service goals during a period of significant organizational change.
Education
Widefield High School
Colorado Springs, COSkills
- Diversity, Equity, & Inclusion (DEI) Advocacy
- Change Management & Organizational Integration
- Strategic Stakeholder Engagement
- Data-Driven Performance Coaching
- Advanced Microsoft Office Suite
- Relationship & Portfolio Management
Certification
- Notary republic
References
References available upon request.
Timeline
District Customer Service Ambassador
Huntington Bank
01.2024 - 01.2026
Business Resource Group Colorado Lead
Huntington Bank (additional role)
01.2023 - Current
Branch Manager
Huntington Bank, formerly TCF Bank
02.2014 - Current
Widefield High School