Megan Castillon
Aurora
Summary
Accomplished assistant manager delivering leadership development, employee performance evaluation, and business administration. Skilled in training teams to achieve operational standards and improve service quality, ready to support organizational growth and success.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
Aurora
11.2024 - 02.2025
- Assisted guests with product inquiries and store navigation.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to restock merchandise efficiently.
- Provided support during promotional events and seasonal sales.
Assistant Manager
Ross Dress for Less
Aurora
06.2023 - 12.2024
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Area Supervisor
Ross Dress for Less
Denver
05.2022 - 06.2023
- Trained and mentored staff on customer service best practices.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Loss Prevention Specialist
Ross Dress for Less
Denver
03.2020 - 05.2022
- Monitored surveillance systems to identify theft and suspicious activities.
- Investigated incidents of theft by reviewing footage and gathering evidence.
- Coordinated with local law enforcement agencies when necessary regarding criminal activities.
- Implemented strategies designed to reduce shrinkage due to shoplifting or internal theft.
- Participated in industry events such as conferences or seminars on topics related to loss prevention.
- Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Education
GED
Pikes Peak Community College
Colorado Springs, COSkills
- Merchandising standards
- Problem-solving abilities
- Leadership development
- Coaching and mentoring
- Corporate social responsibility
- Succession planning
- Employee performance evaluation
- Business administration
- Team leadership
- Staff training and development
- Recruitment and hiring
- Loss prevention
- Asset protection
- Internal theft prevention
- External theft prevention
- CCTV monitoring
- Store audits
Timeline
Guest Advocate
Target
11.2024 - 02.2025
Assistant Manager
Ross Dress for Less
06.2023 - 12.2024
Area Supervisor
Ross Dress for Less
05.2022 - 06.2023
Loss Prevention Specialist
Ross Dress for Less
03.2020 - 05.2022
GED
Pikes Peak Community College