Megan Carr
Aurora,CO
Summary
Relationship-driven professional with experience managing long term client portfolios in high-touch outcomes focused environments. Skilled in education, expectation-setting, and proactive problem solving to drive engagement and successful outcomes. Seeking to transition to a Customer Success role where partnership and customer impact are central.
Overview
8
8
years of professional experience
Work History
Physical Therapist Assistant
Optimal Home Health Care
04.2025 - Current
- Delivered reliable, relationship-driven support in a high-accountability environment
- Quickly built rapport and trust with clients and families in a highly personal, in-home setting
- Helped clients understand the "why" behind recommendations to improve buy-in
Physical Therapist Assistant
Premier Home Health
05.2023 - Current
- Managed a portfolio of 30+ active clients across the Denver Metro area, maintaining engagement and continuity of care over multi-week treatment timelines
- Coordinated with cross-functional team members (including therapists, physicians, care teams) to align on goals and resolve issues efficiently
- Built trusted relationships with clients and caregivers, navigating complex physical and emotional barriers
- Educated clients and families on plans, expectations, and next steps to improve adherence and outcomes
Physical Therapist Assistant & Clinical Director
CACC Physical Therapy
10.2020 - 04.2022
- Held dual responsibilities for client care and clinic operations, balancing service delivery with operational oversight
- Oversaw supplies, scheduling support, and day-to-day workflow to ensure consistent client experience
- Acted as a point of contact for resolving client concerns and coordinating solutions with therapists
Physical Therapist Assistant
Alliant Home Health
04.2022 - 05.2023
- Managed a consistent caseload of 25+ patient visits per week
- Supported long-term client success through consistent communication, education, and progress monitoring
- Identified early signs on disengagement or barriers to progress and adjusted approach proactively
- Maintained high quality documentation to track client status, risks, and next steps
Physical Therapist Assistant
Physical Therapy of the Rockies
10.2017 - 09.2020
- Communicated with physicians to provide updates on patient care
- Maintained care continuity through multidisciplinary teamwork and collaboration.
- Selected modalities tailored to client needs
Education
Associate of Science - Physical Therapist Assistant
Villa Maria College
Buffalo, NY05-2016
Bachelor of Science - Exercise Science
Syracuse University
Syracuse, NY05-2013
Skills
- Caseload and customer relationship management
- Progress tracking & outcome management
- Issue identification & escalation
- Cross functional collaboration
- Time & priority management
- Hands-on partnership with clients
Timeline
Physical Therapist Assistant
Optimal Home Health Care
04.2025 - Current
Physical Therapist Assistant
Premier Home Health
05.2023 - Current
Physical Therapist Assistant
Alliant Home Health
04.2022 - 05.2023
Physical Therapist Assistant & Clinical Director
CACC Physical Therapy
10.2020 - 04.2022
Physical Therapist Assistant
Physical Therapy of the Rockies
10.2017 - 09.2020
Associate of Science - Physical Therapist Assistant
Villa Maria College
Bachelor of Science - Exercise Science
Syracuse University
Relevant Strengths
Long term relationship ownership, customer retention through trust-building, onboarding & education, supported clients through continuous communication and early risk detection.