Inspiring creativity through dance coaching and choreography
Exploring new places and cultures through travel
Passionate Denver Broncos fan, game day energy enthusiast
Lifelong Kansas Jayhawks supporter and proud member of Jayhawk Nation
Megan Boots
Denver
Summary
Dynamic and results-oriented Customer Success leader with over a decade of experience in managing enterprise client relationships, global customer experience teams, and spearheading large-scale SaaS transformations. Expertise includes cultivating high-performing teams, enhancing client retention across multimillion-dollar portfolios, and optimizing the customer journey to achieve significant business outcomes. Proven ability to drive strategic initiatives that foster long-term partnerships and elevate overall customer satisfaction. Committed to leveraging data-driven insights to continuously improve processes and deliver exceptional value to clients.
Overview
11
11
years of professional experience
Work History
Senior Manager, Customer Success
Huron Consulting Group
01.2024 - Current
- Lead a global team of 20+ Customer Success professionals (onshore and offshore) supporting Tier 1 enterprise clients with a $7M ACV portfolio.
- Oversee customer strategy, onboarding, renewals, and growth initiatives across healthcare, higher education, and commercial sectors.
- Directed a large-scale SaaS migration initiative, ensuring seamless adoption, zero operational disruption, and strong client satisfaction.
- Partner cross-functionally with Product, Engineering, and Sales to align on client outcomes, feature priorities, and success metrics.
- Implemented data-driven frameworks and playbooks to track customer health, forecast renewals, and mitigate churn risk.
- Lead QBR and client renewal conversations.
- Achieved Best in KLAS for Customer Success support 3 years in a row.
- Mentor and coach team members to build leadership capacity, improve performance, and enhance customer engagement.
Manager, Customer Success
Huron Consulting Group
07.2022 - 01.2024
- Lead and mentor a team of Customer Success Managers to deliver exceptional client outcomes and drive retention, expansion, and advocacy.
- Develop and implement scalable success strategies to enhance customer engagement, adoption, and satisfaction across a diverse portfolio.
- Partner with Sales, Product, and Support teams to align customer goals with business objectives and ensure seamless cross-functional collaboration.
- Analyze customer data and KPIs to identify trends, mitigate risks, and inform proactive engagement strategies.
- Champion customer-centric culture by fostering accountability, continuous improvement, and a focus on measurable results
Lead, Customer Success
Huron Consulting Group
07.2021 - 07.2022
- Build and maintain strong relationships with clients to ensure successful onboarding, adoption, and retention of products and services.
- Serve as a trusted advisor by understanding customer goals and aligning them with business solutions.
- Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless customer experiences.
- Analyze customer feedback and usage data to identify growth opportunities and drive renewals and upsells.
- Proactively manage accounts to reduce churn and maximize customer satisfaction.
Analyst, Customer Success
Huron Consulting Group
02.2018 - 07.2021
- Champion customer advocacy by building meaningful, long-term partnerships rooted in trust and transparency.
- Translate customer goals into actionable success plans that deliver measurable outcomes.
- Guide clients through every stage of the customer journey—from onboarding to expansion—ensuring they realize full product value.
- Foster collaboration between teams to enhance customer experience and drive community engagement.
Sr. Account Manager / Account Manager
Monument Consulting
01.2015 - 02.2018
- Managed strategic client accounts within a Managed Service Provider (MSP) environment, overseeing contingent labor programs valued between $5M–$200M.
- Served as primary client liaison, ensuring successful delivery, cost optimization, and supplier performance.
- Provided strategic guidance on vendor management, bill rate strategy, requisition management, and business intelligence.
- Collaborated with executive stakeholders to identify process improvements and streamline workforce management operations.
- Key Achievements:
- Strengthened client relationships through data-driven insights and operational consistency, resulting in improved retention.
- Reduced contingent labor costs by implementing vendor optimization strategies and performance benchmarks.
Recruiter
Insight Global
06.2014 - 12.2014
- Recruited and placed technology professionals in contract and permanent roles across enterprise clients nationwide.
- Built and maintained strong client and consultant relationships through responsiveness and consultative engagement.
Education
Bachelor of Liberal Art - Communication Studies
University of Kansas
05-2013
Skills
- Customer Success Leadership
- SaaS Migration Strategy
- Global Team Management
- Enterprise Account Management
- Exhibited humility in teamwork
- Client Retention & Growth
- Operational Excellence
- Cross-Functional Collaboration
- Data-Driven Decision Making
- Organizational change management
Interests
Timeline
Senior Manager, Customer Success
Huron Consulting Group
01.2024 - Current
Manager, Customer Success
Huron Consulting Group
07.2022 - 01.2024
Lead, Customer Success
Huron Consulting Group
07.2021 - 07.2022
Analyst, Customer Success
Huron Consulting Group
02.2018 - 07.2021
Sr. Account Manager / Account Manager
Monument Consulting
01.2015 - 02.2018
Recruiter
Insight Global
06.2014 - 12.2014
Bachelor of Liberal Art - Communication Studies
University of Kansas