McKenzie Vlack
Denver
Summary
Goal-oriented individual well versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Proficient in meeting each customers unique needs and building a rapport with them in order to maximize customer retention and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Pets Barn
10.2023 - 05.2025
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately build a custom dog food recipe for customers according to their dog's dietary needs and health concerns, then mix together the ingredients chosen.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Restaurant Hostess
House Of Pies
06.2024 - 08.2024
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Restock pies and cakes in fridges daily, as well as replace and rotate cakes and pies in the display case.
- Take orders for pie/cake slices or whole pies/cakes and prepare them for customers.
- Grab and make drinks and/or desserts for serving staff.
Baker
Nothing Bundt Cakes
08.2023 - 10.2023
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained accurate inventory of baking supplies and ingredients.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Prepare cake batter and scoop the batter into various cake tins, then bake the cakes and dump them out of their tins.
- Wrap cakes and date them to be stores in the walk in freezer.
- Accurately weigh out ingredients and follow recipes to create bulk batches of multiple cakes per day.
Entertainment Staff Member
Axe Master & Spin Art Nation
09.2022 - 07.2023
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Helped organize and manage successful events with attendance of over 100 people at mobile events.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Educated patrons on current promotions and upcoming releases.
- Inform customers on safety protocols pertaining to their chosen event and explain various methods for painting or throwing axes.
- Attend to customers needs throughout their experience and retrieve their drinks from the bar or concessions stand as needed.
Education
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio
San Antonio, TX05-2025
Skills
- Retail loss prevention
- Promotional support
- Adapt to diverse groups
- Time management
- Customer needs assessment
- Product guidance
- Problem-solving
- Payment processing
- Retail merchandising expertise
- Reliable and punctual
- Professional demeanor
- Excellent communication skills
Certification
- Certificate of Training: City & County of Denver Food Handler Course (State Food Safety)
Timeline
Restaurant Hostess
House Of Pies
06.2024 - 08.2024
Sales Associate
Pets Barn
10.2023 - 05.2025
Baker
Nothing Bundt Cakes
08.2023 - 10.2023
Entertainment Staff Member
Axe Master & Spin Art Nation
09.2022 - 07.2023
Bachelor of Arts - Medical Humanities
The University of Texas At San Antonio
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