Summary
Overview
Work History
Education
Skills
Timeline
Generic

McKayla Chavez

Denver

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable and committed to professional development and growth.

Overview

5
5
years of professional experience

Work History

Care Coordinator

Nuvia Dental Implant Center
8000 East Prentice Ave #A3
03.2023 - Current
  • Coordinate with insurance companies to verify coverage and obtain authorization for medical treatments and procedures.
  • Provide excellent customer service to patients by assisting them in scheduling tests and procedures, resolving issues, and providing recommendations.
  • Work closely with patients to deliver excellent and direct individualized patient care.
  • Manage office email and provide clear communication to patients.
  • Process cash and credit card payments, refund deposits, and process adjustments.
  • Responsible for daily reconciliation of all transactions.

Specialty Benefits Coordinator

Pacific Dental Services
Westminster, CO
03.2022 - 03.2023
  • Served as liaison between my office, specialty teams, and patients to schedule considerations, consultations, treatment plan changes, follow-up, GP and hygiene.
  • Coordinated with insurance companies to obtain pre-authorizations for patients and explained benefits to plan participants.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
  • Verified employees benefit enrollment for accuracy and data entry into the Epic system.
  • Maintained strict procedures of data and plan participant confidentiality.


Lead

Chick-Fil-A Restaurant
Denver, CO
09.2021 - 03.2022
  • Instructed junior team members on protocols and procedures of each station to maximize contributions.
  • Managed shift and placement charts.
  • Responsible for daily reconciliation of transactions.
  • Served and greeted customers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.



Cashier

Pei Wei Asian Kitchen
Denver, CO
02.2020 - 05.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Sales Associate

Kids Footlocker
Aurora, CO
10.2018 - 02.2019
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

High School Diploma -

George Washington High School
Denver, CO
06.2020

Skills

  • Self-motivated, detail and results oriented
  • Ability to work in fast-paced, highly demanding, and constantly changing environments
  • Proficient with Windows, Microsoft Suite
  • Operational Requirements
  • Administrative Support
  • Benefit/Treatment Options

Timeline

Care Coordinator

Nuvia Dental Implant Center
03.2023 - Current

Specialty Benefits Coordinator

Pacific Dental Services
03.2022 - 03.2023

Lead

Chick-Fil-A Restaurant
09.2021 - 03.2022

Cashier

Pei Wei Asian Kitchen
02.2020 - 05.2020

Sales Associate

Kids Footlocker
10.2018 - 02.2019

High School Diploma -

George Washington High School

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