Mbleen Reyes
Aurora
Summary
Dynamic and dedicated professional with a strong background in customer service at Jamba Juice. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Recognized for maintaining a clean and organized work environment while fostering positive relationships with colleagues. Committed to achieving goals and delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Team Member
Jamba Juice
Denver International Airport, CO
08.2022 - 03.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Sales Associate
Einsteins Bros Bagels
Denver International Airport, CO
03.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Southern Nomwoneas Highschool
Federated State Of Micronesian, Tonowas 05-2012
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Attention to detail
- Following instructions
- Workplace safety
- Goal setting and achievement
- Area and facility cleaning
- Team building
- Product knowledge
Timeline
Team Member
Jamba Juice
08.2022 - 03.2024
Sales Associate
Einsteins Bros Bagels
03.2020 - 05.2022
High School Diploma -
Southern Nomwoneas Highschool