Mayumi Doster
Colorado Springs
Summary
Dynamic customer service professional with proven reliability and a strong ability to handle cash transactions at Stan's Funnel Cakes. Skilled in resolving complaints with empathy, fostering customer loyalty, and maintaining a welcoming environment. Committed to exceeding service goals while demonstrating patience and composure in high-pressure situations.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Stan's Funnel Cakes
04.2022 - 11.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Air Academy High School
Colorado Springs, CO05-2025
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Honor Roll
A list of students who have achieved a high academic standing, based on grade point average.
Timeline
Customer Service Cashier
Stan's Funnel Cakes
04.2022 - 11.2024
High School Diploma -
Air Academy High School
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