Summary
Overview
Work History
Skills
References
Languages
Timeline
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Mayra Lopez

Denver

Summary

Detail-oriented and experienced service industry worker with a strong focus on providing exceptional customer service. Committed to upholding company standards while ensuring customer satisfaction. Skilled in building lasting relationships with regular patrons, demonstrating a personal touch by remembering their names and preferred beverages. Successfully navigated the challenges of the COVID-19 pandemic, adapting to evolving rules and regulations while working with a smaller staff. Adept at multitasking and collaborating with team members to deliver prompt and friendly service. Demonstrates consistent excellence in sales performance.

Overview

9
9
years of professional experience

Work History

SERVER

The Kitchen American Bistro
10.2024 - Current
  • Oversaw timeliness and quality of food and drink delivery at high-volume private events.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Prepared for events by setting up bar, stocking supplies, and arranging tables.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

LAB ASSISTANT

PROSTHODONTICS DENTAL LAB
06.2023 - 06.2024
  • Anticipate needs of lab and technicians.
  • Organize lab for optimal function.
  • Pour models of teeth impressions
  • Clean and maintain lab equipment.
  • Receive and stock lab materials.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Maintained safe, tidy and organized laboratory environment for accurate results.

LEAD SERVER / BARTENDER

THIRSTY LION GASTROPUB & GRILL
11.2017 - 11.2023
  • Assigned side work for floor staff and maintained running side work throughout shift.
  • Performed opening and closing duties to ensure successful incoming shift and ensured all side work was completed according to company standards.
  • Balanced duties in fast paced work environment.
  • Banqueted parties for up to 100 people ensuring all guests had positive memorable experience.
  • Informed guest of seasonal menu items and memorized 40 different beers on tap and their flavor profile, and 3-rotating tap.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Prepared craft cocktails, adhering to company recipes and standards of presentation.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Anticipated needs of bar staff, pulling stock, prepping garnish used throughout shift, washing glassware, pouring beers, and maintaining cleanliness of bar.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

PRIVATE NANNY

DENVER FAMILY
06.2017 - 08.2019
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Played games, worked on puzzles, and read books to young children.
  • Taught children everyday skills and language.

SERVER/ BARTENDER

BROTHERS BAR & GRILL
06.2016 - 08.2018
  • Cross trained as server and bartender.
  • Ensured positive work environment.
  • Memorized rotating menus and daily drink specials.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Multitasked taking care of guests at bar and prepared well drinks for floor staff
  • Preformed closing tasks and ensured bar maintained clean and organized.
  • Worked high volume sporting events and holidays.

SERVER/BANQUET SERVER

PUNCH BOWL SOCIAL
10.2017 - 03.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Opened new restaurant location and helped train new incoming team members.
  • Set up private parties and banquets.

Skills

  • TIPS certified
  • POS systems: Aloha, toast, micros
  • Leadership and teamwork
  • High Volume
  • Exceptional customer service
  • Safe Food Handling
  • Time management
  • Conflict Resolution

References

  • Miranda Medina, Lab Manager, 720-404-3062
  • Nicole Holt, Server, 720-447-2172
  • Olivia Bustillos, Lead Bartender, 720-862-8629

Languages

Spanish
Native or Bilingual

Timeline

SERVER

The Kitchen American Bistro
10.2024 - Current

LAB ASSISTANT

PROSTHODONTICS DENTAL LAB
06.2023 - 06.2024

LEAD SERVER / BARTENDER

THIRSTY LION GASTROPUB & GRILL
11.2017 - 11.2023

SERVER/BANQUET SERVER

PUNCH BOWL SOCIAL
10.2017 - 03.2018

PRIVATE NANNY

DENVER FAMILY
06.2017 - 08.2019

SERVER/ BARTENDER

BROTHERS BAR & GRILL
06.2016 - 08.2018

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Mayra Lopez