Mayra Contreras
Denver
Summary
Results-oriented customer service professional with extensive experience in delivering high-quality service and fostering strong client relationships. Known for exceptional communication and interpersonal skills, ensuring customer satisfaction while aligning with company objectives. Skilled in promptly addressing inquiries and concerns, focusing on effective problem resolution and service excellence. Thrives under pressure, adapting to new challenges and contributing to organizational success through efficient work practices, attention to detail, and a proactive approach to team collaboration.
Overview
10
10
years of professional experience
Work History
Support Assistant III, Enrollment
Denver Health
Denver, CO
11.2025 - Current
- Facilitated client support by addressing inquiries related to enrollment requirements, eligibility guidelines, and required documentation.
- Scanned and uploaded documents received through email, fax, walk-ins, and mail into the OnBase system while maintaining accuracy and confidentiality.
- Researched client information within the State CBMS system and entered detailed case comments to support enrollment and eligibility processing.
- Maintained accurate and confidential client records while ensuring compliance with organizational procedures and privacy standards.
- Collaborated with Enrollment Specialists and departmental staff to ensure accurate case updates and timely case processing.
- Compiled and maintained departmental reports with strong attention to detail and data accuracy.
- Provided exceptional customer service in fast-paced environments while effectively managing competing priorities.
- Delivered services in a professional and non-discriminatory manner while supporting diverse patient and client populations.
Administrative Coordinator
Faros Construction Services
Denver, CO
11.2022 - 11.2025
- Developed and maintained filing systems for electronic and paper documents.
- Conferred with other departments on projects involving multiple teams from different divisions.
- Provided guidance and mentorship to staff members when needed.
- Assisted in the planning and execution of team-building and employee recognition events to foster engagement and morale
- Maintained timekeeping information and submitted and processed payroll.
- Stayed up-to-date on company procedures, policies and benefits to keep employees informed of changes.
- Designed and developed conference materials, including flyers and invitations, to support event promotion and communication
- Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly
- Demonstrated strong proficiency in Microsoft Office Suite
- Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner
- Answered multi-line phone system professionally while providing excellent customer service
- Scheduled appointments and worked with leaders to manage time and maintain department calendar
- Compiled information into spreadsheets for analysis purposes
Teller Service Representative
Denver Community Credit Union/Zing Credit Union
Denver, CO
08.2019 - 11.2022
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Learnt to operate new office technologies as were developed and implemented
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Adapted quickly when faced with unexpected changes in workflow due to customer volume fluctuations
- Exhibited strong interpersonal skills when interacting with customers and
resolving complaints in a professional manner - Followed all safety procedures to protect the bank's assets from fraudulent activity
- Successfully collaborated with team members on various projects such as marketing campaigns or special events
- Assisted with training new staff members on operational procedures for teller services
- Maintained up-to-date knowledge of bank products and services to effectively assist customers with inquiries
- Performed daily balancing activities to ensure accuracy in financial records
- Managed multiple tasks simultaneously while maintaining focus on providing quality customer service
- Assisted management in bank opening and closing procedures
- Greeted customers with professionalism and friendly and courteous demeanor
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
- Monitored bank vaults to ensure cash balances were correct
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
- Created connections and developed rapport with customers to provide personalized service
- Managed and verified daily inventories of cash, drafts, and travelers' checks
- Reconciled currency, coin, and checks in cash drawers at the conclusion of each shift with supervisor to correct deficiencies
Secretary
Denver Public Schools
Denver , CO
06.2017 - 07.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing and filing documents
- Handled daily scheduling tasks and provided administrative support for the entire department
- Greeted visitors warmly upon arrival at the office; provided friendly customer service
- Provided administrative support to executive team with excellent attention to detail
- Organized office supplies inventory to ensure timely ordering of materials when necessary
- Responded to inquiries from internal and external parties to facilitate communication or provide direction
- Coordinated assigned projects or program components, completing activities, and delivering scheduled services
- Created, maintained and entered information into databases
Cashier
Sam's Club
Denver, CO
01.2016 - 05.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- I worked a flexible schedule and extra shifts to meet business needs
- Worked closely with the shift manager to solve problems and handle customer concerns
- Assisted with closing duties such as counting money and reconciling receipts.
- Resolved customer complaints in a timely and professional manner.
- Followed all safety protocols while handling money.
- Provided customer service by greeting and informing customers about products and answering any
inquiries,fostering positive experiences. - Enforced store safety and cleanliness standards, reducing hazards.
- Assisted with training and mentoring new team members.
- Developed and maintained a strong customer relationships to support satisfaction and loyalty.
Education
High School Diploma -
Denver West High School
Denver, CO05-2015
Skills
- Bilingual in Spanish
- Verbal and Written Communication
- Adaptability and Flexibility
- Customer Service-Oriented
- Appointment scheduling
- Time management
- Tech-Savvy
- Attention to detail
- Decision Making
- Problem Solving
- Database entry
- Task Prioritization
- Scanning & Electronic Filing
- Calendar management
- Confidentiality
- Microsoft office: Word, Excel, PowerPoint, Outlook, OneDrive, OneNote
References
Dominic Hernandez
Supervisor,
Faros Construction Services
(303) 257-3163
dominic@faroscs.com
Marlene Hernandez
Supervisor,
Zing Credit Union
(303) 573-1170
mhernandez@myzing.com
Ana Arteaga
Supervisor,
Denver Public Schools
(720) 434-1482
aarteag@dpsk12.net
Languages
Spanish
Native or Bilingual
Timeline
Support Assistant III, Enrollment
Denver Health
11.2025 - Current
Administrative Coordinator
Faros Construction Services
11.2022 - 11.2025
Teller Service Representative
Denver Community Credit Union/Zing Credit Union
08.2019 - 11.2022
Secretary
Denver Public Schools
06.2017 - 07.2019
Cashier
Sam's Club
01.2016 - 05.2017
High School Diploma -
Denver West High School