Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mayra Contreras

Wheat Ridge

Summary

Results-oriented and dedicated customer service professional with extensive
experience in delivering high-quality service. Demonstrates a strong ability to

build rapport with clients and management, utilizing excellent communication
and interpersonal skills. Committed to ensuring customer satisfaction while
aligning with company goals. Adept at addressing customer inquiries and
concerns promptly, with a focus on problem resolution and service excellence.
Proven ability to thrive under pressure, adapt to new challenges, and
contribute to organizational success through organized, efficient work
practices. Motivated to contribute to team success and further professional
growth with attention to detail, strong organizational abilities, and a proactive
approach.

Overview

9
9
years of professional experience

Work History

Administrative Coordinator

Faros Construction Services
11.2022 - Current
  • Developed and maintained filing systems for electronic and paper documents.
  • Conferred with other departments on projects involving multiple teams from different divisions.
  • Provided guidance and mentorship to staff members when needed.
  • Assisted in the planning and execution of team-building and employee recognition events to foster engagement and morale
  • Maintained timekeeping information and submitted and processed payroll.
  • Stayed up-to-date on company procedures, policies and benefits to keep employees informed of changes.
  • Designed and developed conference materials, including flyers and invitations, to support event promotion and communication
  • Managed incoming and outgoing mail distribution, including scanning, sorting and delivering items promptly
  • Demonstrated strong proficiency in Microsoft Office Suite
  • Utilized customer service skills to respond to inquiries from internal and external customers in a timely manner
  • Answered multi-line phone system professionally while providing excellent customer service
  • Scheduled appointments and worked with leaders to manage time and maintain department calendar
  • Compiled information into spreadsheets for analysis purposes

Teller Service Representative

Denver Community Credit Union
08.2019 - 11.2022
  • Processed customer transactions promptly, minimizing wait times.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit
  • Learnt to operate new office technologies as were developed and implemented
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Adapted quickly when faced with unexpected changes in workflow due to customer volume fluctuations
  • Exhibited strong interpersonal skills when interacting with customers and
    resolving complaints in a professional manner
  • Followed all safety procedures to protect the bank's assets from fraudulent activity
  • Successfully collaborated with team members on various projects such as marketing campaigns or special events
  • Assisted with training new staff members on operational procedures for teller services
  • Maintained up-to-date knowledge of bank products and services to effectively assist customers with inquiries
  • Performed daily balancing activities to ensure accuracy in financial records
  • Managed multiple tasks simultaneously while maintaining focus on providing quality customer service
  • Assisted management in bank opening and closing procedures
  • Greeted customers with professionalism and friendly and courteous demeanor
  • Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions
  • Monitored bank vaults to ensure cash balances were correct
  • Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment to branch banks and Federal Reserve Bank
  • Created connections and developed rapport with customers to provide personalized service
  • Managed and verified daily inventories of cash, drafts, and travelers' checks
  • Reconciled currency, coin, and checks in cash drawers at the conclusion of each shift with supervisor to correct deficiencies

Secretary

Denver Public Schools
06.2017 - 07.2019
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Handled daily scheduling tasks and provided administrative support for the entire department
  • Greeted visitors warmly upon arrival at the office; provided friendly customer service
  • Provided administrative support to executive team with excellent attention to detail
  • Organized office supplies inventory to ensure timely ordering of materials when necessary
  • Responded to inquiries from internal and external parties to facilitate communication or provide direction
  • Coordinated assigned projects or program components, completing activities, and delivering scheduled services
  • Created, maintained and entered information into databases

Cashier

Sam's Club
01.2016 - 05.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels
  • I worked a flexible schedule and extra shifts to meet business needs
  • Worked closely with the shift manager to solve problems and handle customer concerns
  • Assisted with closing duties such as counting money and reconciling receipts.
  • Resolved customer complaints in a timely and professional manner.
  • Followed all safety protocols while handling money.
  • Provided customer service by greeting and informing customers about products and answering any
    inquiries,fostering positive experiences.
  • Enforced store safety and cleanliness standards, reducing hazards.
  • Assisted with training and mentoring new team members.
  • Developed and maintained a strong customer relationships to support satisfaction and loyalty.

Education

High School Diploma -

Denver West High School
Denver, CO
05.2015

Skills

  • Bilingual
  • Adaptability and Flexibility
  • Team Leadership
  • Reliable and Responsible
  • File organization
  • Tech-Savvy
  • Time management
  • Data entry
  • Customer Service-Oriented
  • Task Prioritization
  • Verbal and Written Communication
  • Organized

Languages

Spanish

Timeline

Administrative Coordinator

Faros Construction Services
11.2022 - Current

Teller Service Representative

Denver Community Credit Union
08.2019 - 11.2022

Secretary

Denver Public Schools
06.2017 - 07.2019

Cashier

Sam's Club
01.2016 - 05.2017

High School Diploma -

Denver West High School

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Mayra Contreras