Hi, I’m
Mayling Espinosa
Barranquilla,ATL
Summary
Seeking a position as a Customer Service Agent/ Virtual assistant, using previous educational experience in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
21
years of professional experience
2
Languages
Work History
SUTHERLAND
Associate – Account Management
2023.02 - Current (3 education.years_Label & 9 education.months_Label)
Job overview
- Customer Service, answering around 40 calls daily, chat and back-office tasks
- Helping Customers complete transactions by troubleshooting
- Approving or rejecting transactions based on banks criteria.
Spanish and English Freelance Online Teacher
2019.04 - Current (7 education.years_Label & 7 education.months_Label)
Job overview
- Tailor curriculum and lesson plans according to students needs and interests (travel, language tests, among others)
- Use of platforms such as Zoom and Google Meet in online classes
- Use of tools such as Word and Power Point.
PETIT EARLY LEARNING
Diploma Educator
2017.08 - 2019.02 (1 education.year_Label & 6 education.months_Label)
Job overview
- Assist room leader and staff fulfil the curriculum
- Maintain healthy, safe and stimulating environment to enable children’s development
- Plan and develop activities to enhance children cognitive and physical skills
- Document children’s progress and program outcomes.
WILLIAMSTOWN FERRY
Casual Customer service
2014.04 - 2019.02 (4 education.years_Label & 10 education.months_Label)
Job overview
- Promoting, informing customers about the service and selling tickets
- Addressing and resolving all passengers’ requests
- Assisting passengers during the trip while on board.
HAWTHORN EARLY YEARS
Diploma Educator
2015.10 - 2017.10 (2 education.years_Label)
Job overview
- Assist room leader and staff fulfil the curriculum
- Maintain healthy, safe and stimulating environment to enable children’s development
- Plan and develop activities to enhance children cognitive and physical skills
- Document children’s progress and program outcomes.
TOP KIDS
Placement and casual Certificate III in Children’s Services
2014.08 - 2015.01 (5 education.months_Label)
Job overview
- Assist room leader and staff fulfil the curriculum
- Maintain healthy, safe and stimulating environment to enable children’s development
- Develop activities to enhance children cognitive and physical skills.
ROYAL CARIBBEAN (SUMMIT)
Youth Staff
2013.12 - 2013.01 (-1 education.years_Label & -11 education.months_Label)
Job overview
- Plan, organize or improve entertaining activities for kids
- Develop entertaining activities for kids and teenagers.
COLEGIO ANGLO AMERICANO
English Teacher
2010.02 - 2012.06 (2 education.years_Label & 4 education.months_Label)
Job overview
- Plan and implement lesson plans in sync with the English curriculum for 1st, 2nd and 3rd grade students
- Use structural methods and materials appropriate for instruction success
- Assess student accomplishments and work with them on weak areas
- Conducting up to 8 classes in one day
- Marking work and giving appropriate feedback to pupils
- Devise and write new curriculum materials
- Maintain student records in terms of progress and consistency
- Provide parents with a feedback of the students’ performance
- Manage pupils’ behavior in the classroom and on school premises.
COLEGIO CUMBRES
Homeroom Tutor and English Teacher (1st Grade)
2008.04 - 2009.07 (1 education.year_Label & 3 education.months_Label)
Job overview
- Teach subjects in English, including Science, General English, Grammar, Reading, Values, among others
- Train students for daily routines
- Develop and/or improve the material provided by the school
- Keeping parents and carers updated about their child's progress
- Organizing school trips and events
- Stressing the importance of context to language learning.
CAMBRIDGE. INSTITUTE OF LANGUAGES
English teacher (basic and intermediate levels)
2006.06 - 2008.05 (1 education.year_Label & 11 education.months_Label)
Job overview
- Teach English Grammar, Listening, Speaking, Writing and Reading to executives either in their houses or in companies
- Use of structural methods and materials appropriate for instruction success.
HERMANO MIGUEL LASALLE
English teacher (1st – 11th)
2006.01 - 2007.12 (1 education.year_Label & 11 education.months_Label)
Job overview
- Plan and implement lesson plans in sync with the English curriculum for 1st to 11th grade students
- Assess student accomplishments and work with them on weak areas
- Maintain student records in terms of progress and consistency
- Provide parents with a feedback of the students’ academic performance
- Manage pupils’ behavior in the classroom and on school premises.
BLAINE HIGH SCHOOL
Spanish Teacher Assistant
2003.04 - 2004.04 (1 education.year_Label)
Job overview
- Assist Spanish teacher in implementing lesson plans for language learning
- Lent a hand in integrating appropriate technology into classroom instructions
- Support students in weak areas and grade assignments as required
- Help pupils to improve their conversational Spanish skills
- Liaise with other professionals such as educational psychologists
- Organize school trips and cultural events
- Stress the importance of context to language learning.
Education
SCEIMelbourne - Australia
Bachelor of Arts from Education
05.2016
SCEIMelbourne - Australia
CERTIFICATE III IN EARLY CHILDHOOD EDUCATION from Education
01.2015
UNIVERSIDAD DEL ATLANTICOBarranquilla, ATL
BACHELOR OF SCIENCES, SPECIALTY ENGLISH – SPANISH from Academic Bachelor
08.2003
Skills
- CRM software proficiency
- Brand Awareness
- Analytical thinking
- Client relationship management
- Adaptability
- Product knowledge
- Cross-functional collaboration
- Problem-solving abilities
Languages
Spanish
English
References
- Luis Eduardo Acedo, MPS – International Teacher, 4148088901, luisacedo939@gmail.com
- Yesenia Escobar, Temple University, Department of Spanish and Portuguese – P.h. D. Candidate and Teacher Assistant, +1 (267) 752 5570
- Valentina Muj, Hawthorn Early Years – Room leader. Year Known: 2015, 0425200494
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate – Account Management
SUTHERLAND
2023.02 - Current (3 education.years_Label & 9 education.months_Label)
Spanish and English Freelance Online Teacher
2019.04 - Current (7 education.years_Label & 7 education.months_Label)
Diploma Educator
PETIT EARLY LEARNING
2017.08 - 2019.02 (1 education.year_Label & 6 education.months_Label)
Diploma Educator
HAWTHORN EARLY YEARS
2015.10 - 2017.10 (2 education.years_Label)
Placement and casual Certificate III in Children’s Services
TOP KIDS
2014.08 - 2015.01 (5 education.months_Label)
Casual Customer service
WILLIAMSTOWN FERRY
2014.04 - 2019.02 (4 education.years_Label & 10 education.months_Label)
Youth Staff
ROYAL CARIBBEAN (SUMMIT)
2013.12 - 2013.01 (-1 education.years_Label & -11 education.months_Label)
English Teacher
COLEGIO ANGLO AMERICANO
2010.02 - 2012.06 (2 education.years_Label & 4 education.months_Label)
Homeroom Tutor and English Teacher (1st Grade)
COLEGIO CUMBRES
2008.04 - 2009.07 (1 education.year_Label & 3 education.months_Label)
English teacher (basic and intermediate levels)
CAMBRIDGE. INSTITUTE OF LANGUAGES
2006.06 - 2008.05 (1 education.year_Label & 11 education.months_Label)
English teacher (1st – 11th)
HERMANO MIGUEL LASALLE
2006.01 - 2007.12 (1 education.year_Label & 11 education.months_Label)
Spanish Teacher Assistant
BLAINE HIGH SCHOOL
2003.04 - 2004.04 (1 education.year_Label)
SCEI
Bachelor of Arts from Education
SCEI
CERTIFICATE III IN EARLY CHILDHOOD EDUCATION from Education
UNIVERSIDAD DEL ATLANTICO
BACHELOR OF SCIENCES, SPECIALTY ENGLISH – SPANISH from Academic Bachelor