Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maykelin Delgadillo

Assistant Manager
Denver

Summary

Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Assistant Manager

Good Times Restaurants Inc.
10.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Shift Manager

Good times restaurants
05.2023 - 10.2024
  • Coordinated fast, accurate service delivery to customers as head of six people shift.
  • Maintained high performance levels by successfully training, monitoring and motivating shift employees.
  • Trained new employees on company policies, procedures, and job responsibilities.


Customer Service Representative

Sitel Nicaragua
05.2022 - 11.2022
  • Met personal, team and company goals in customer service environment.
  • Built trusting relationship with customers to better understand needs.
  • Handled customer inquiries, payments and service requests.


Accounting Assistant

Iglesia Vision Ahora
02.2019 - 05.2022


  • Communicated with clients or vendors regarding billing inquiries or disputes.
  • Tracked inventory levels to support accurate cost of goods sold calculations.
  • Participated in internal audits by providing necessary documentation and answering questions from auditors.
  • Participated in meetings to manage goals and learn about new developments.
  • Prepared daily sales summaries and accounting reports for senior managers.
  • Processed payroll biweekly, ensuring timely and accurate compensation for all employees.
  • Assisted with accounts payable processes, including invoice review and payment processing.

Education

Course - Introduction To Human Resources

Mi Casa Resource
Denver, United States
05.2001 -

No Degree - Accounting

Universidad Nacional Politecnica De Nicaragua
Managua, Nicaragua
05.2001 -

High School Diploma -

Instituto Tecnico Manuel Olivares
Managua, Nicaragua
05.2001 -

Skills

    Operations management

    Employee scheduling

    Decision-making

    Time management

    Recruiting and interviewing

    Customer service

    Adaptability and flexibility

    Staff training and development

    Customer relationship management (CRM)

    Employee performance evaluations

Timeline

Assistant Manager

Good Times Restaurants Inc.
10.2024 - Current

Shift Manager

Good times restaurants
05.2023 - 10.2024

Customer Service Representative

Sitel Nicaragua
05.2022 - 11.2022

Accounting Assistant

Iglesia Vision Ahora
02.2019 - 05.2022

Course - Introduction To Human Resources

Mi Casa Resource
05.2001 -

No Degree - Accounting

Universidad Nacional Politecnica De Nicaragua
05.2001 -

High School Diploma -

Instituto Tecnico Manuel Olivares
05.2001 -

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Maykelin DelgadilloAssistant Manager