Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mayela Mendoza

Denver

Summary

Results-driven customer service and healthcare scheduling professional with a proven track record of enhancing operational efficiency and customer satisfaction. Adept at managing high call volumes, resolving inquiries, and streamlining appointment scheduling processes with accuracy and professionalism. Strong background in hospitality and healthcare environments, demonstrating adaptability, problem-solving skills, and an unwavering commitment to excellence. Known for multitasking in fast-paced settings while maintaining a positive and engaging customer experience. Passionate about optimizing processes and improving patient and client interactions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Appointment Scheduler

Denver Health Appointment Center
09.2023 - 06.2024
  • Managed an average of 80+ daily calls, scheduling appointments efficiently and ensuring seamless patient experiences
  • Screened and identified customer needs, resolving 90% of inquiries on the first call or directing to the appropriate department
  • Scheduled, rescheduled, and canceled patient appointments while adhering to strict HIPAA compliance and insurance guidelines
  • Collected and updated patient demographic, insurance, and financial information to ensure 100% billing accuracy
  • Provided exceptional customer service, improving patient satisfaction scores by 15% through personalized assistance
  • Utilized Epic and healthcare management systems to streamline patient records and appointment scheduling

Server and Bartender

Applebees
02.2021 - 01.2022
  • Delivered top-tier customer service, handling 50+ guests per shift in a fast-paced dining environment
  • Prepared and served beverages in compliance with state alcohol laws, ensuring safe and responsible service
  • Processed transactions with 99% accuracy, handling cash, credit cards, and gift certificates via POS systems
  • Assisted in training new employees, improving team efficiency and customer service standards
  • Maintained bar stock and performed closing duties to ensure a smooth and efficient operation

Associate & Learning Ambassador

Amazon
05.2020 - 12.2020
  • Processed, packaged, and shipped thousands of orders weekly, ensuring 99.9% accuracy in inventory management
  • Trained and mentored 15+ new hires, improving productivity and compliance with safety protocols
  • Assisted supervisors in completing audits and reports, enhancing warehouse efficiency
  • Adhered to OSHA and Amazon safety guidelines, reducing workplace incidents by 20%

Server

Denny's
08.2019 - 04.2020
  • Managed 50+ guests per shift, ensuring orders were delivered accurately and in a timely manner
  • Resolved customer complaints efficiently, leading to a 10% increase in positive customer feedback
  • Trained in handling high-stress situations while maintaining a professional demeanor
  • Processed payments and maintained accurate cash handling procedures

Education

Business Administration -

Community College of Denver
Denver, Co
09.2020

Skills

  • Bilingual English and Spanish
  • Customer Service
  • Client Relations
  • Appointment Scheduling
  • Epic
  • Healthcare Management Systems
  • Problem-Solving
  • Conflict Resolution
  • Cash Handling
  • Payment Processing
  • Microsoft Office
  • Google Workspace
  • Attention to Detail
  • Multitasking
  • HIPAA
  • Insurance Knowledge
  • Data entry proficiency

Certification

  • HIPAA Compliance Training
  • Customer Service Excellence Certification
  • ServSafe Alcohol Certification
  • Basic Life Support (BLS) - CPR Training (In Progress)

Timeline

Appointment Scheduler

Denver Health Appointment Center
09.2023 - 06.2024

Server and Bartender

Applebees
02.2021 - 01.2022

Associate & Learning Ambassador

Amazon
05.2020 - 12.2020

Server

Denny's
08.2019 - 04.2020

Business Administration -

Community College of Denver

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Mayela Mendoza