MAYAH YACOOB

Clinical Supervisor | Sept 2024 – Present
Clinical Lead | May 2024 – Sept 2024
Clinical Trainer | Aug 2023 – May 2024
Patient Technician | Mar 2021 – Aug 2023

• Promoted through four roles reflecting increased leadership and responsibility
• Supervise up to 16 clinical staff and coordinate daily workflow
• Conduct interviews, scheduling, performance reviews, and disciplinary actions
• Train new hires using structured skills binder and training manual
• Triage patients, obtain vitals, perform phlebotomy, EKGs, IV placement, and rapid tests
• Assist providers with procedures including laceration repair, biopsies, and I&D
• Administer IM/SubQ injections, vaccines, and therapeutic medications
• Manage patient complaints and oversee inventory and supply ordering

• Roomed patients, obtained vitals, and reported findings to providers
• Assisted with procedures and patient care tasks
• Scheduled patients and completed prior authorizations
• Maintained clean, stocked exam rooms and coordinated with staff

• Provided community-based medical, behavioral, and social health services
• Responded to in-home medical calls and facilitated telehealth consults
• Assisted patients with appointments, prescriptions, transportation, and social services
• Used mobile, cloud-based systems to coordinate and document care