Maya Taylor
Littleton
Summary
Dynamic customer service professional recognized for delivering exceptional service and resolving issues efficiently. Known for adaptability and attention to detail, contributing to high customer satisfaction and team success.
Overview
5
5
years of professional experience
Work History
Take out
Lazy Dog Restaurant & Bar
Littleton
2024.08 - Current
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Troubleshot complex problems using advanced technical skills, implementing effective solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost savings by developing functional solutions to problems.
Crew member
Dairy Queen Store
Littleton
2023.06 - 2024.03
- Provided excellent customer service while taking and fulfilling orders.
- Operated kitchen equipment to prepare food items efficiently.
- Executed cleanliness protocols in dining area and kitchen to uphold safety standards.
- Collaborated with team members to ensure smooth service during peak hours.
- Assisted in training new crew members on operational procedures and standards.
- Prepared food items following standardized recipes and safety guidelines.
- Guided customers in menu selections to enhance dining experience.
- Operated cash register, processed transactions, and handled payments securely.
- Maintained cleanliness of dining area and kitchen equipment regularly.
- Collaborated with team members to ensure efficient service during peak hours.
- Stocked supplies and organized inventory to support daily operations.
- Trained new crew members on operational procedures and customer service skills.
- Monitored food quality and freshness, discarding expired items.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Addressed customer complaints promptly to foster satisfaction and loyalty.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
Host
Chili's Restaurant
Littleton
2022.05 - 2023.06
- Greeted guests warmly and guided them to their tables.
- Managed waitlists and communicated wait times effectively to customers.
- Coordinated with kitchen staff to ensure timely food delivery.
- Provided menus and answered guest inquiries about menu items.
- Assisted servers by refilling drinks and clearing tables promptly.
- Maintained cleanliness of the dining area and entryway.
- Resolved customer feedback and minor issues to enhance guest satisfaction.
- Trained new hosts on restaurant procedures and guest service standards.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Handled incoming calls during peak hours to assist customers.
- Anticipated customer needs to deliver exceptional service and improve overall dining experience.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Provided customers with accurate wait times and monitored waiting list.
- Coordinated reservations and communicated with servers and managers about large groups to streamline seating arrangements.
- Supported team by completing related tasks.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable a dining experience.
- Processed payments from customers using a POS system.
Base aid
STEM School Highlands Ranch
Littleton
2021.08 - 2022.05
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Proposed innovative ideas and solutions that improved team performance and achieved better outcomes.
- Collaborated with team members to successfully meet project objectives and deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Chatfield High School
Littleton, CO2024-05
Skills
- Order management
- Cash handling
- Inventory organization
- Customer service
- Team collaboration
- Problem solving
- Conflict resolution
Timeline
Take out
Lazy Dog Restaurant & Bar
2024.08 - Current
Crew member
Dairy Queen Store
2023.06 - 2024.03
Host
Chili's Restaurant
2022.05 - 2023.06
Base aid
STEM School Highlands Ranch
2021.08 - 2022.05
High School Diploma -
Chatfield High School