Maya Dodd

• Managed all aspects of day to day office and field functions for a property management company - maintaining over one hundred rentals and properties in Summit County, Colorado.
• Created daily and master schedules for office, housekeeping, and maintenance departments.
• Developed and maintained relationships with homeowners, guests, and subcontractors.
• Fielded calls from guests, homeowners, subcontractors, and potential clientele.
• Performed a variety of inspections on properties, created inspection reports, and distributed and communicated findings from reports to homeowners.
• Scheduled and met with subcontractors to perform repairs on properties.
• Acted as a Responsible Agent in accordance with Summit County guidelines. Provided afterhours support and solutions to any issues within one hour.
• Created marketing campaigns to generate revenue during slow periods such as deep cleanings, window cleanings, landscaping, mowing, etc.
• Responsible for all bookkeeping and invoicing.
• Led weekly meetings to establish team priorities.
• Created, maintained and updated filing systems for paper and electronic documents.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

• Ensured guests received a high level of service consistent with company customer service philosophy.

• Learned and operated campground management system.

• Communicated with all staff and management using Basecamp System.

• Enforced campground policies and implemented solutions consistent with goals of park.

• Practiced proactive guest management to ensure positive environment for all guests.

• Assisted with handling and resolving guest complaints.

• Checked in guests upon arrival and relay all pertinent information about the park & their stay.

• Answered incoming phone calls helping guests make reservations & answer questions.

• Facilitated guest ticket purchases for area attractions.

• Cashiered souvenir sales as well as stocking merchandise.

• Checked and answered guest emails and voicemails.

• Utilized creative problem solving skills.

• Completed various other duties such as: light maintenance work, assisting other departments in completion of tasks, and overall support in daily performance of the campground.

• Managed daily data entry and kept clerical information accurate and up-to-date.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Interacted with customers by phone, email, or in-person to provide information.
• Coordinated travel arrangements for staff members.
• Organized events and meetings to maximize capacity and keep event venues running smoothly.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.

• Performed close of day procedures for the hotel Front Office.
• Accounted for daily activity by organizing and verifying information; identifying and correcting discrepancies; posting accounts; as well as running and distributing daily reports.
• Checked in and out of hotel guests and owners, created walk-in reservations, answered phones and general guest questions.
• Worked closely with Security to assist with guest emergencies after hours.
• Kept accounts in balance and ran daily reports to verify totals.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Oversaw night auditing of daily room occupancy and hotel revenue.

• Registered guests, issued room keys, provided information, processed payment for stay, and closed out guest accounts at time of check out
• Owned all guests requests and ensured issues are resolved within 15 minutes of request
• Ensured all rooms are filed under the correct room number and name
• Ensured all guest room moves are noted and completed and cancelled if applicable
• Delivered amenities, luggage assist, and light maintenance duties
• Answered the phone according to brand and resort standards
• Exhibited excellent hospitality guest service skills and demonstrated a strong attention to detail and follow up
• Knowledgeable about area including outdoor activities, scenic points, bars, stores, restaurants, and other activities.

• Be a Full Sail University ambassador while maintaining the highest level of integrity, professionalism, and customer service
• Performed front desk services in all student-facing areas
• Made outbound calls to current or potential students to discuss their status with Full Sail University and transfer to the appropriate division for follow up
• Supported data management projects as necessary
• Supported Live Chat and Social Media teams as required
• Provided communications support to Full Sail Security and Operations
• Provided support for Full Sail monthly touring initiatives
• Monitored/replied to all email communication
• Contributed to the overall success of the department and Full Sail University by performing all other duties as assigned by leadership.

• Assisted patrons with any and all Library transactions including cash handling, checking in/out items, working with and instructing in technology, processing the transfer of resources from branch to branch, issuing library cards, collecting fees, shelving materials, promoting reading and learning
• Provided instruction to patrons in the use of the Library and its services and resources; connect patrons to services and resources through personal assistance, displays, word-of-mouth marketing and readers advisory
• Supported Library classes and events, marketing and outreach efforts.

• Instructed jewelry classes
• Created a fun and welcoming atmosphere for students
• Created new and exciting projects for students to partake in
• Responsible for maintaining inventory of supplies
• Responsible for ordering supplies and equipment.

• Greeted customers promptly
• Directed customers to store locations
• Received customer payments
• Totaled bills and calculated taxes
• Described products and services in detail
• Monitored areas for security issues and safety hazards
• Assisted customers in selecting items based on needs
• Processed customer returns
• Completed purchases using Point of Sale systems
• Collected and stored coupons
• Trained new cashiers on procedures, customer service and sales techniques
• Assisted on sales floor as needed to maintain service standards.
• Resolved customer complaints and maintained clean and tidy checkout area.