May Lertphong
Southport
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven customer satisfaction. Diligent and committed to deliver efficient and positive work ethics and attitude towards customers and team members to increase business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Massage Therapist/Receptionist
Evaiya Spa
10.2021 - Current
- Delivering high standard massage treatments and professional facial rejuvenating services.
- Utilising hot stones, aromatherapy, pregnancy, lymphatic drainage, reflexology and other therapeutic treatments.
- Maintaining cleanliness and sanitisation of the spa.
- Greeting and overseeing clients bookings enquiries and appointments
Room Attendant
Hilton
07.2021 - Current
- Performed high standard cleaning duties
- Sanitised and organised all areas of hotel room for hygienic and exceptional room presentation.
- Managed work schedule and cleaning time in fast and satisfactory manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Restaurant Waitress
Thai Biggera Waters Restaurant
11.2017 - 06.2022
- Provided professional and courteous customer service to ensure customers satisfaction
- Maintained high level standard foods and beverages quality
- Attended to customers inquiries, feed backs and complaints while retaining positive and friendly attitude
- Managed and organised restaurant setup and cleanliness
Cashier
Noodle Box
03.2020 - 02.2021
- Operated cash register and POS system.
- Washed and sanitised equipment and maintained organised and clean restaurant.
Restaurant Waitress
Lemongrass Thai On Tedder
05.2016 - 02.2021
- Provided high standard customer service experience
- Maintained exceptional communication level between co-workers during busy period
- Operated basic bartending skills
Education
Suki - Evaiya Spa Owner
0411 440 812 Stephen - Manager
0424372209Nicky - Coworker
0483 887 438Nanami - Coworker
0413 847 303Skills
- Customer service
- Exceptional communications
- Creative problem solving
- Efficient and detail-oriented
- Positive attitude and energetic worker
Certification
- Diploma of Remedial Massage - QAcademy
- Diploma of Business - Prestige Service Training
- Certificate III in Tourism - Prestige Service Training
- Responsible Service of Alcohol (RSA) - Prestige Service Training
- First Aid - QAcademy
Timeline
Massage Therapist/Receptionist
Evaiya Spa
10.2021 - Current
Room Attendant
Hilton
07.2021 - Current
Cashier
Noodle Box
03.2020 - 02.2021
Restaurant Waitress
Thai Biggera Waters Restaurant
11.2017 - 06.2022
Restaurant Waitress
Lemongrass Thai On Tedder
05.2016 - 02.2021
Suki - Evaiya Spa Owner
Stephen - Manager
Nicky - Coworker
Nanami - Coworker
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