Maximiliano Cataño Peláez
International Business Manager
Medellín
Summary
International Business Professional, with over 5 years of experience in administrative assistance, portfolio management, and process analysis. Skilled in optimizing procedures and providing exceptional service. Sense of belonging, teamwork, with strong communication skills and expertise in Microsoft Office, Excel, Oracle, Access, and computer systems. Focus at problem solving and restructuring operations. Committed to delivery high quality support and contributing to organizational success.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Collections Specialist
Securitas Technology Corporation
03.2025 - Current
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
Collections Specialist
UPS Global Business Service
03.2022 - 02.2025
- General Administrative Assistance in English.
- Portfolio Management.
- Analysis of process adjacent to the position.
- Process improvement and systematization of the same.
Education
Bachelor’s Degree - International Business Management
Pontifical Bolivarian University
Medellín, Colombia 05.2001 -
Skills
- Fast Learner
- Microsoft Office
- Expert Communication Skills
- Processes optimizing
- Ability to Work in a Team
Timeline
Collections Specialist
Securitas Technology Corporation
03.2025 - Current
Collections Specialist
UPS Global Business Service
03.2022 - 02.2025
Bachelor’s Degree - International Business Management
Pontifical Bolivarian University
05.2001 -
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