Max Hartley
Severance
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jiffy Lube
02.2025 - Current
- Performed duties of a service advisor, lube tech, service tech.
- Placed orders for oil
- Measured oil tanks
- Place orders for stock items
- Took inventory
- Key holder
- Opened and closed the store
- Oil changes
- Differential service
- Transmission flushes
- Coolant flushes
- Brake fluid flushes
- Suspension work
- Brake jobs
- Spark plugs
- Serpentine belt
- Timing belts
CRC
03.2024 - 06.2024
- Company Overview: The landline company
- Responded to inquiries
- Processing booking orders over the phone
Customer Service Representative
OtterBox
11.2023 - 03.2024
- Season temp
- Handled customers warranties
- Places over the phone orders for customers
- Answered questions and concerns
Automotive Service Advisor
Valvoline Instant Oil Change
03.2022 - 08.2023
- Provided excellent customer service, answered questions, answered calls
- Worked topside (check fluids, air filters, oil & oil filter, radiator flushes, transmission flush, AC recharge.)
- Trainer: trained new hires
- Service writer and completed service orders detailing required work and parts.
- Adhered to established safety regulations and company requirements for personal protective equipment.
- Performed vehicle maintenance and repair orders according to company service standards.
- Verified secure installation and proper function of systems and components.
- Communicated concerns to alert co-workers of potential hazards and maneuvers requiring coordination.
- Provided superior service by communicating with customers about estimated charges and needed repairs.
Technical Support
Rise Broadband
02.2018 - 01.2021
- Help customers with internet connection issues and scheduled on site technician services.
- Diagnosed and resolved technical hardware and software issues.
- Recorded customer issues on database to streamline process and fasttrack resolutions.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Guided calls using excellent communication skills and decisive approach.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
Customer Service Representative
Press-One Customer Care
01.2012 - 01.2017
- Helped customers with their newspaper subscriptions and deliveries
- Team lead/supervisor of 10 agents.
- Met personal, team and company goals in customer service environment.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Anticipated needs and resolved problems to keep customers happy.
- Built trusting relationship with customers to better understand needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Managed customer calls efficiently in fast-paced call center environment.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Handled customer inquiries, payments and service requests.
- Addressed and resolved customer concerns and complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Handled Staples Business Advantage customers, followed up on business inquiries, retention called and handled billing inquiries.
Technical Support Representative
TiVo
01.2014 - 01.2016
- Helped customers with TiVo device related issues
- Top/lead technical support agent
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Identified and resolved issues using software and hardware.
- Guided users with troubleshooting using diagnostic tools.
- Diagnosed and resolved technical hardware and software issues.
- Resolved most calls with first contact and escalated remaining calls to appropriate personnel for swift handling.
- Recorded customer issues on database to streamline process and fasttrack resolutions.
- Maintained detailed records of fulfillment actions and processing of support agreements.
- Guided calls using excellent communication skills and decisive approach.
Education
Bachelor of Science (B.S.) - Business Management
Southern New Hampshire University
09.2025
Certificate - ASE Automotive
Clearfield job corpse
Clearfield, UT11.2011
High school diploma - undefined
Poudre High School
Fort Collins, CO03.2009
Skills
- Technical support
- IT support
- Stocking
- Service writing
- Supervising experience
- Customer support
- Sales
- Automotive repair
- English
- Phone etiquette
- Computer skills
- Troubleshooting
- Automotive service
- Leadership
- VPN
- Automotive Diagnostics
- Management
- Vehicle maintenance
- Communication skills
- Mechanic experience
- Time management
- Oil Change
- Organizational skills
- Customer service
- Mechanical knowledge
- Cash register
- Team leadership
- Money handling
- Customer relations
- Staff training and development
- Staff supervision
- Customer rapport
- Workload management
Certification
- ASE Parts Specialist Certification
- ASE Automobile Service Consultant Certification
- ASE Master Automotive Technician Certification
- ASE Certification
- Driver's License
Timeline
Assistant Manager
Jiffy Lube
02.2025 - Current
CRC
03.2024 - 06.2024
Customer Service Representative
OtterBox
11.2023 - 03.2024
Automotive Service Advisor
Valvoline Instant Oil Change
03.2022 - 08.2023
Technical Support
Rise Broadband
02.2018 - 01.2021
Technical Support Representative
TiVo
01.2014 - 01.2016
Customer Service Representative
Press-One Customer Care
01.2012 - 01.2017
Certificate - ASE Automotive
Clearfield job corpse
High school diploma - undefined
Poudre High School
Bachelor of Science (B.S.) - Business Management
Southern New Hampshire University
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