MAURO DAVID GAMBOA RIOS

• Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
• Planned and arranged meetings with external organizations and individuals, enabling parties to meet and discuss project progress.
• Collaborated with project owners and team members to set ambitious but achievable goals.
• Educated clients on at-home methods to reach and maintain goals, crafting plans for long-term success.
• Updated stakeholders on key milestones for projects.
• Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
• Developed strategic component development plans to support future projects.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Took detailed notes and kept records of program and performance progress, education initiatives and leadership.

• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
• Removed obstacles by finding right personnel to advance tasks and projects.
• Supported team using servant leadership style and leading by example.
• Evangelized Agile as strategic asset of culture and business value, inspiring teams in implementation of new tools and techniques.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

• Support and prepare process specification meetings
• Estimating, building and testing processes: forms, mappings, business rules, validations and queries for Bizagi
• Ensuring application of good implementation and testing practices for Bizagi 11.1
• Support and training in Bizagi for testing and production

• Engaging and understanding customer's needs
• Support that client's expectations are contained in proposed design
• Support in preparation of specification meetings.
• Involved in definition of process forms, assignments, business rules, validations and queries.
• Definition of automation configuration
• Definition of management indicators
• Functional validation of process with defined integration layer
• Define data correspondence in forms
• Elaborate Bizagi Spec document.
• Ensuring quality of deliveries
• Ensuring application of good implementation practices

• Needs analysis and design of "double success" projects (customer satisfaction and profitability for the company). Planning and implementation of Process Management, Document Management and Document Custody projects.
• Elaboration of the Project Technical Design (PDD). Ensure compliance with production, quality, cost and profitability objectives. Ensure the coordination of teams, areas and departments involved. Optimize processes and results. To elaborate manuals, reports, controls, metrics; to follow up the projects.
• Achieve customer satisfaction with the work performed and be the communication link between customers and the company. Perform administrative support tasks in the area.
• Maintain and strengthen the communication networks between the LATAM office and the head office in Madrid. Interact with the client at technical and business level.
• Study, analyze and assess the requirements of the service or project. Elaborate and define the scope of the service/project offered. Generate technical and economic proposals for public or private companies. Elaborate commercial offers and specifications. Create and maintain the client portfolio. Present proposals and product or service demonstrations.

• Saved 10% by implementing cost-saving initiatives that addressed long-standing problems

• Developed team communications and information for meetings.
• Design, document and implement processes using BPMN and AuraPortal BPMS, for modeling of process of recoveries to state (Fosyga).
• Maintained excellent attendance record, consistently arriving to work on time.
• Monitored company inventory to keep stock levels and databases updated.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.