Zendesk
I’m a bilingual Customer Service Expert with over 12 years of experience across various lines of business, including staff management, customer care, and teaching. I’m fluent in both English and Spanish, with certified English teaching credentials and native-level proficiency in both languages.
Over the past decade, I’ve worn multiple hats—English instructor, Social Media Manager, customer service representative, and Billing Specialist—always focused on delivering exceptional service and exceeding expectations. These roles have deepened my understanding of customer needs, cultural awareness, and the importance of clear, empathetic communication in today’s global marketplace.
Through my work in outsourcing and customer care, I’ve come to value the power of leadership, attention to detail, and the need to meet and exceed daily goals consistently. My goal now is to grow into a supervisory position where I can guide teams, drive performance, and help companies strengthen their service standards while fostering a culture of excellence.
I’m passionate about using my experience and cultural insight to help organizations grow—not just in profits, but in the quality of care they provide to their customers.
Customer-focused complaint resolution
undefinedIvan Isaza, +57 3005113310
Gina Yepes, +57 3057519068
International Open Academy
Zendesk
Salesforce
Lithium
Sprout
ChatGTP
Google Workspace
Microsoft Office
International Open Academy