Mauricio Palacios Alvarez
Lawyer
Bogotá D.C.
Summary
Lawyer with an MBA and international experience in civil, family, and corporate law. Trilingual (Spanish, English, Portuguese) with strong skills in communication, negotiation, and customer service. Creative, adaptable, and team-oriented professional with a proven ability to excel in dynamic environments.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2025
2025
years of professional experience
10
10
years of post-secondary education
5
5
Languages
Work History
Customer Service Officer
CitiBank
8 2023 - Current
- Managed client inquiries and transactions, ensuring compliance with regulations
- Provided multilingual support to clients in English, Spanish, and Portuguese
Tax Office Front Desk
Quint Tax Services
2023.02 - 2023.04
- Managed client agendas, input tax information, and performed clerical tasks
Social Media Moderator
Teleperformance
2021.11 - 2023.02
- Reviewed and moderated social media content to ensure compliance with community guidelines
- Supported brand safety initiatives and customer service in English and Portuguese
Lawyer
Palacio, Jouve & García Abogados
2020.11 - 2021.11
- Reviewed contracts and provided legal advice on lawsuits and processes
- Drafted legal documents and supported administrative jurisdiction lawsuits
Legal Advisor
Universidad del Rosario Legal Clinic
2020.01 - 2020.12
- Represented clients in 5+ civil and family law cases with a 70% success rate
- Drafted legal petitions and attended judicial hearings
Customer Care Advisor
GS Globales (Scotiabank)
2020.01 - 2020.02
- Provided bilingual customer service in English
- Resolved banking issues and managed sensitive personal information
Intern
Philippi Prietocarrizosa Ferrero & Uría
2019.01 - 2019.12
- Drafted petitions and conducted legal research on case law and environmental regulations
- Translated legal documents and prepared presentations for internal use
Intern
Colombian Embassy in South Korea
2018.08 - 2019.01
- Translated documents and supported diplomatic events
- Prepared economic reports and conducted inventory tasks
Education
Master of Business Administration -
European Open Business School
2022.01 - 2022.12
Graduate Degree - Public Contracts
Universidad del Rosario
2022.01 - 2022.12
Jurisprudence - undefined
Universidad del Rosario
2015.01 - 2021.12
Criminal Justice Semester - undefined
Los Angeles Pierce College
2014.09 - 2014.12
English Language Course - undefined
California State University, Los Angeles
2014.05 - 2014.08
High School - undefined
Colegio Bilingüe Universidad del Bosque
2013.01 - 2013.12
Skills
Microsoft Word
Excel
PowerPoint
Photoshop
Canva
Video editing tools
Customer support
Inbound call management
Information protection
Customer service
Adaptability and flexibility
Timeline
Tax Office Front Desk
Quint Tax Services
2023.02 - 2023.04
Master of Business Administration -
European Open Business School
2022.01 - 2022.12
Graduate Degree - Public Contracts
Universidad del Rosario
2022.01 - 2022.12
Social Media Moderator
Teleperformance
2021.11 - 2023.02
Lawyer
Palacio, Jouve & García Abogados
2020.11 - 2021.11
Legal Advisor
Universidad del Rosario Legal Clinic
2020.01 - 2020.12
Customer Care Advisor
GS Globales (Scotiabank)
2020.01 - 2020.02
Intern
Philippi Prietocarrizosa Ferrero & Uría
2019.01 - 2019.12
Intern
Colombian Embassy in South Korea
2018.08 - 2019.01
Jurisprudence - undefined
Universidad del Rosario
2015.01 - 2021.12
Criminal Justice Semester - undefined
Los Angeles Pierce College
2014.09 - 2014.12
English Language Course - undefined
California State University, Los Angeles
2014.05 - 2014.08
High School - undefined
Colegio Bilingüe Universidad del Bosque
2013.01 - 2013.12
Customer Service Officer
CitiBank
8 2023 - Current