Mauricio Palacios Alvarez
Lawyer
Bogotá D.C.
Summary
Lawyer with an MBA and international experience in civil, family, and corporate law. Trilingual (Spanish, English, Portuguese) with strong skills in communication, negotiation, and customer service. Creative, adaptable, and team-oriented professional with a proven ability to excel in dynamic environments.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
2025
2025
years of professional experience
10
10
years of post-secondary education
5
5
Languages
Work History
Customer Service Officer
CitiBank
8 2023 - Current
- Managed client inquiries and transactions, ensuring compliance with regulations
- Provided multilingual support to clients in English, Spanish, and Portuguese
Tax Office Front Desk
Quint Tax Services
02.2023 - 04.2023
- Managed client agendas, input tax information, and performed clerical tasks
Social Media Moderator
Teleperformance
11.2021 - 02.2023
- Reviewed and moderated social media content to ensure compliance with community guidelines
- Supported brand safety initiatives and customer service in English and Portuguese
Lawyer
Palacio, Jouve & García Abogados
11.2020 - 11.2021
- Reviewed contracts and provided legal advice on lawsuits and processes
- Drafted legal documents and supported administrative jurisdiction lawsuits
Legal Advisor
Universidad del Rosario Legal Clinic
01.2020 - 12.2020
- Represented clients in 5+ civil and family law cases with a 70% success rate
- Drafted legal petitions and attended judicial hearings
Customer Care Advisor
GS Globales (Scotiabank)
01.2020 - 02.2020
- Provided bilingual customer service in English
- Resolved banking issues and managed sensitive personal information
Intern
Philippi Prietocarrizosa Ferrero & Uría
01.2019 - 12.2019
- Drafted petitions and conducted legal research on case law and environmental regulations
- Translated legal documents and prepared presentations for internal use
Intern
Colombian Embassy in South Korea
08.2018 - 01.2019
- Translated documents and supported diplomatic events
- Prepared economic reports and conducted inventory tasks
Education
Master of Business Administration -
European Open Business School
01.2022 - 12.2022
Graduate Degree - Public Contracts
Universidad del Rosario
01.2022 - 12.2022
Jurisprudence - undefined
Universidad del Rosario
01.2015 - 12.2021
Criminal Justice Semester - undefined
Los Angeles Pierce College
09.2014 - 12.2014
English Language Course - undefined
California State University, Los Angeles
05.2014 - 08.2014
High School - undefined
Colegio Bilingüe Universidad del Bosque
01.2013 - 12.2013
Skills
Microsoft Word
Excel
PowerPoint
Photoshop
Canva
Video editing tools
Customer support
Inbound call management
Information protection
Customer service
Adaptability and flexibility
Timeline
Tax Office Front Desk
Quint Tax Services
02.2023 - 04.2023
Master of Business Administration -
European Open Business School
01.2022 - 12.2022
Graduate Degree - Public Contracts
Universidad del Rosario
01.2022 - 12.2022
Social Media Moderator
Teleperformance
11.2021 - 02.2023
Lawyer
Palacio, Jouve & García Abogados
11.2020 - 11.2021
Legal Advisor
Universidad del Rosario Legal Clinic
01.2020 - 12.2020
Customer Care Advisor
GS Globales (Scotiabank)
01.2020 - 02.2020
Intern
Philippi Prietocarrizosa Ferrero & Uría
01.2019 - 12.2019
Intern
Colombian Embassy in South Korea
08.2018 - 01.2019
Jurisprudence - undefined
Universidad del Rosario
01.2015 - 12.2021
Criminal Justice Semester - undefined
Los Angeles Pierce College
09.2014 - 12.2014
English Language Course - undefined
California State University, Los Angeles
05.2014 - 08.2014
High School - undefined
Colegio Bilingüe Universidad del Bosque
01.2013 - 12.2013
Customer Service Officer
CitiBank
8 2023 - Current